Manager

Skills

Work History

Melenia Howard

Manager

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem- solving. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Proficient manager delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in customer service.

Customer service

Excellent

Policies and procedures

Excellent

Staff Management

Excellent

Operations management

Excellent

Schedule optimization

Excellent

Verbal and written communication

Excellent

Job inspections

Very Good

Mathematical calculations

Very Good

Sales and marketing

Very Good

Conflict resolution

Address Grovetown, GA, 30813

Phone 706-***-****

E-mail ***********@*****.***

Education

Languages

Certifications

2018-06 - Current Manager

Sonic, Grovetown, GA

A Shift Manager, or Shift Lead, is responsible for overseeing business operations, delegating tasks to team members and resolving problems that occur on their shift. Their duties include stocking inventory, balancing the cash register and coordinating employee responsibilities to improve efficiency or customer service. Excelled in every store position and regularly backed up front-line staff. Managed schedules, accepted time off requests and found coverage for short shifts. Trained and mentored new employees to maximize team performance. Checked building to confirm maintenance and cleaning met code and regulations. Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team. Exercised composure under pressure and in escalated customer service scenarios. Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.

Worked closely with team members to schedule breaks and shifts to meet state regulations.

Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.

Cooperated with coworkers to improve customer experience and manage storefront. Supervised employees and oversaw quality compliance with company standards for food and services.

Adhered to company standards and compliance requirements for operations and cleanliness of areas.

Evaluated performance, adjusted strategies and maintained agile, sustainable operations.

2009-06 - 2010-08 Associate of Applied Science: Business Management UOP - Online

1993-01 - 1996-05 High School Diploma

Pelion High School - Pelion, SC

Bilingual in Spanish

Excellent

2020-01 ServSafe #18784816

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