Customer Service Operations Manager

Denise Rubalcava

626-***-**** ***************@*****.***

Education Mt. San Antonio College - Walnut, CA - 2017 - Present Studying for Associate’s Degree in Human Resource

Management and Science

Certifications

• Business Management - Level I

• Human Resource Management - Level I

• Human Resource Management - Level II

Experience Rite Aid - 2019 - 2022 - P.A.C. (Price Adjustment Coordinator)

• Responsible for daily and weekly price adjustments within weight and measurement guidelines, along with ensuring correct pricing in accordance with Planogram changes.

• Reviewed freshness pull dates and rotated products daily as needed.

• Helped coordinate monthly Hazmat audits.

• Responsible for dealing with vendor recalls, markdowns, and adjustments, and helped assist cashiers when needed with refunds, exchanges, and customer service. The Avenue - 2019 - Co Manager

• Managed sales, operations, asset production, and human resource functions of the store to ensure great customer experience and maximum profitability.

• Oversaw associates greeting and assisting customers, and made sure all customer inquiries and complaints were answered in a professional and timely manner.

• Ensured all financial activities, including cash handling, were completed accurately and in accordance with store policy.

Family Dollar/Dollar Tree – 2011 - 2018 – Operations Manager

• Responsible for daily operations of opening and closing, meeting the store’s financial and sales goals, and working closely with P & L.

• Managed inventory with daily, weekly, and monthly audits, along with working with vendors and merchandising for weekly adds.

• Oversaw register training, money handling, and daily deposits.

• Ensured quality customer service, and addressed customer issues as needed. See’s Candy - 2000 - 2011 - Manager

• Responsible for all store operations and setting financial goals to meet the budget, in addition to cash handling, inventory, payroll, and scheduling for all employees.

• Trained new management hires, and reviewed and hired new employees for other stores and positions.

JOANN Fabric and Crafts – 1997 - 2000 - Manager

• Responsible for all store operations, from hiring and training employees, to scheduling, payroll, ordering inventory, and ensuring safety guidelines were followed.

• Ensured daily, weekly, and monthly financial goals were consistently met.

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