Miranda Mobley

***** *** **

PEARL RIVER, LA ****2

985-***-****

adrx4m@r.postjobfree.com

Skills

Staff Training & Development Team Leadership, Coaching, and Mentoring Multi-Tasker

Accurate & Efficient Expert Customer Service Critical Thinking

Microsoft Office Proficient Performance under Pressure

Experience

APRIL 2020 - PRESENT

Mandeville Police Department

●Communicate via radio with deputies all information regarding request for service and NCIC information.

● Assist the public in life threatening emergencies and obtain information critical to officer safety while handling stressful situations.

● Operate a multi-line telephone system with incoming and outgoing phone calls, while providing information to Deputies via radio, and conducting inquiries/entries into NCIC.

● Maintain APCO/NENA certification with ongoing education credits.

AUGUST 2014 - APRIL 2020

St. Tammany Parish Sheriff’s Office, Covington, LA - Corporal (shift supervisor)

● Supervise up to 10 subordinates while conducting emergency and non-emergency

communications.

● Directly supervise training for new hires and provide ongoing education to existing employees.

●Communicate via radio with deputies all information regarding request for service and NCIC information.

● Handle public relation situations requiring supervisor assistance.

● Assist the public in life threatening emergencies and obtain information critical to officer safety while handling stressful situations.

● Asking open ended questions of citizens to determine the severity and nature of their call.

● Operate a multi-line telephone system with incoming and outgoing phone calls, while providing information to Deputies via radio, and conducting inquiries/entries into NCIC.

● Maintain APCO/NENA certification with ongoing education credits.

● Maintain employee retention through communication and counseling.

● Manage shift shortages

● Manage, on demand, patrol supervisor requests and concerns.

● Maintain a rotating schedule and schedule employees for vacation/sick leave while still meeting the standards for St. Tammany Parish Sheriff’s Office.

Awards

3 Certificates of Recognition from the presiding Sheriff.

APCO Certified

NCIC Certified