Service Representative Customer

Summary

Skills

Experience

Jessie Dabbs

El Paso, TX 79927 915-***-****

************@*****.***

I am a quick learner, dedicated, ambitious, and I can be a leader and team player. I adapt easily to any environment I am put in. I pick things up quick and have no issue working alone or in a team. I will be hoping to climb and build history in any company I am a part of.

Quality program protocols

Care plan management

Compassionate client care

Behavior redirection

Knowledge of state regulations

Client safety and first aid

Problem resolution

Fluent in Spanish

Good work ethic

Computer skills

Organization

Training & development

Customer service

Troubleshooting

Friendly, positive attitude

Home Health Care Provider, 07/2019 10/2020

Jmj Healthcare International El Paso, TX

Maintained clean and well-organized environment for client happiness and safety. Dressed, groomed and fed patients with limited physical abilities to support basic needs. Helped clients stay happy and healthy by providing mental and emotional support. Helped transition patient between bed, wheelchair and automobile to provide safe mobility support. Assisted with client personal care needs to foster independence and well-being. Ran errands for clients and drove to appointments to maintain wellness and support daily living needs. Supervised medication administration, personal hygiene and other activities of daily living. Developed strong and trusting rapport with patients to facilitate smooth, quality care. Aided with mobility and independence for disabled individuals and continually monitored safety. Prepared meals and snacks to meet individual nutritional requirements. Cashier, 06/2018 08/2019

Red Sweepstakes El Paso, TX

Assisting customers with loading and cashing out funds in their accounts. Accurate count and drop off of money at end of shift. Cleaning and up keeping of store.

Making new and adjusting accounts for customers.

Worked closely with front-end staff to assist customers. Processed sales transactions to prevent long customer wait times. Accepted cash and credit card payments, issued receipts and provided change. Trained new team members in cash register operation, stock procedures and customer services. Customer Service Representative, 01/2015 07/2018 Alorica El Paso, TX

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Remained calm and professional in stressful circumstances and effectively diffused tense situations. Demonstrated excellent communication skills in resolving product and consumer complaints. De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Educated customers on special pricing opportunities and company offerings. Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices. Education and Training

Assisted customers with making payments or establishing payment plans to bring accounts current. Upheld quality control policies and procedures to increase customer satisfaction. Informed customers about billing procedures, processed payments and provided payment option setup assistance. 07/2014 Emerald Nursing School El Paso, TX

Certified Nursing Assistant Nursing Assistance

06/2014 El Dorado High School El Paso, TX

High School Diploma

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