Service Representative Customer
Resume:
Tiffany Clarke
***************@*****.***
EXECUTIVE PROFILE
Process improvement operations driver focused on team leadership, coaching, research, and training development initiatives. Self-motivated, energetic, solution driven business professional with over 7 years’ experience developing sound business judgment, research, development, and training skills. Proven ability to take a project from inception to completion and problem solving.
CORE STRENGTHS
-Diplomatic & Expeditious Problem Solving
-Process Improvement & Disciplined
-Project Management
-Team Building and Leadership
-Staff Recruiting, Training & Development
-Analytical skills identifying learning deficiencies
-Negotiation and Influencing Skills
-Procedure and Process Streamlining
-Conflict Resolution Skills
-Virtual Communication
PROFESSIONAL SUMMARY
Training & Team Leadership
-Supervised, cultivated, directed, and guided a team of associates assisting in their professional development.
-Served as lead by spearheading and directing implementation of departmental restructure, resulting in higher sales goals. and access to both internal staff and external clients.
-Analytical problem solver, able to anticipate issues and resolve concerns and improve efficiency.
-Provided excellent customer service to internal and external customers. Efficiently delegate tasks and motivate team members to achieve on-time project completion.
Customer Care & Administration
-Trained, and assisted in the hiring of prospective staff through corporate organizations.
-Represented companies and organizations in client meetings; attending meetings, recording, transcribing, and providing final analysis.
DETAILED JOB SUMMARY
The Home Depot Inc. Atlanta, GA 2018 - Current
HDMS Closing Service Representative
Meets or exceeds established productivity goals by generating quality leads for each Home Services installation program assigned.
Work with Home Depot store associates and management to maintain a positive working relationship and provide accurate product information for the customer.
Drive customer service by responding to escalated customer inquiries/concerns and leveraging relationships with the installation partners.
Selling and successfully closing the sales of HDI's product lines in the home on the phone.
H & M Store Atlanta, GA 2015-2018
Team Leader
Trained & Coached New Hires to maintain a highly motivated and efficient team.
Assisted with planning and evaluating department activities on a weekly basis.
Provide support to all staff on duty to ensure they meet daily sales goals.
Maintained merchandise displays and restock merchandise to ensure sales productivity.
Media Services New York, NY 2010-2016
Payroll Coordinator
Process payroll records, ensuring with city policies, procedures and regulations were adhered to.
Ensure payroll was reviewed and submitted on a timely basis.
Prepare weekly/bi-weekly payroll and all related payroll reports and other year-end reports.
Research and resolved payroll inquiries and provided immediate resolution.
Prepare accounting records and financial and statistical reports.
Technical Proficiency
MS Office, Avaya, Salesforce
Education
New York University -2008 New York, NY
Bachelor of Science: Accountant
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