Network Technician Customer Assistance

OLATUNBOSUN DAVID OKEDIJI

Plainfield, *****, Indianapolis, IN • 317-***-**** • ********@*******.***

linkedin.com/in/David-okediji

SKILLS

IT Help Desk

Systems Administration

Network Administration

Penetration Testing

Technical Support

Technical Documentation

Ticketing System

Team Building

Regulatory Compliance

EDUCATION

Ivy Tech Community College Anticipated Graduation May 2023

Indianapolis, IN

Associate of Science, Cybersecurity and Information Assurance

Relevant Coursework: Hardware/Software Support

Purdue University 2022

Indianapolis, IN

Certificate Program in Cyber security (Immediate Immersion)

The Polytechnic, Ibadan 2000 Oyo state, Nigeria

Higher National Diploma (Bachelor’s equivalent), Electronics Engineering

EXPERIENCE

IT Help Desk Technician 2016 - 2021

Vitech Trainers Lagos - Nigeria

Manage Help Desk tickets in a timely manner

Respond to customer issues via phone, email and computer chat

Provide customer assistance

Document customer interactions

Run diagnostics to resolve customer reported issues

Escalate issues to the next Tier with next level of difficulty

Install, make changes, and repair computer hardware and software

Follow-up with customers to ensure issues are resolved

Network Technician 2010 - 2014

Diode Technology Limited Lagos state, Nigeria

Sustained data throughput rate by monitoring network activity and maintaining existing equipment.

Responded to and resolved network connectivity and wireless communication issues.

Updated the network maintenance manual and submitted summary of changes weekly.

Collaborated with third-party support and services vendors to ensure network operations.

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