Gabriele K. Schwarz

**** ***** **. #***

Cell: 402-***-****

Papillion, NE 68133

E-mail: adrx0i@r.postjobfree.com

https://www.linkedin.com/in/gabriele-schwarz-a55b31117

Summary

Dynamic, detail oriented and organized data analyst professional extensively trained in developing, maintaining and analyzing data. Strong track record of delivering top performance. Experience in medical, financial and retail sectors. Recognizes as being able to quickly adapt to systems, procedures and best in class processing. Multilingual, hardworking and ambitious.

Education

Languages

Bachelor’s Degree in International Business and Accounting – College of Business - Wesseling, Germany, 1978

English – (Native or bilingual proficiency)

German – (Native or bilingual proficiency)

French – (Limited working proficiency)

Career Summary

Customer Service Analyst, October 2016 – October 2019

TPG TeleManagement Inc. - 2909 N 118th St, Omaha, NE 68164 Phone: 402-***-****

Analyzed customer service calls for international clients.

Participated in activities ensuring data reliability.

Gathered data to provide clients with sales and customer care statistics.

Assisted team with creating reports meant to enhance client ROI.

Inbound Sales and Customer Service, October 2003 – January 2020 (Seasonal)

Omaha Steaks Inc. – 11030 O St., Omaha, NE 68137 Phone: 402-***-****

Received inbound customer sales calls.

Processed customer orders in a timely and efficient manner.

Sold and suggested products to customers.

Provided answers to customer concerns.

Returned calls to customers.

Corrected order information including addresses, product amounts, and billing information.

Compilation Specialist, April 2008 - March 2016

Streck, Inc. - 7002 S 109th St, La Vista, NE 68128 Phone: 402-***-****

Entered medical lab reports into offline system

Analyzed data and applied quality control procedures

Produced client facing reports

Downloaded data from client databases

Interacted with clients regularly

Title Searcher, 2006 - 2008

DRI Title & Escrow - 13057 W Center Rd, Omaha, NE 68144 Phone: 402-***-****

Located and ordered mortgage documents.

Developed database to track client data.

Data Processing Specialist, 2003 - 2006

TD Ameritrade - 1001 Fort Crook Rd N, Bellevue, NE 68005 Phone: 402-***-****

Researched and located tax documents for clients

Regular client interaction

Maintained client IRA database

Mortgage Processor (NIFA Loans), 1992 - 2001

Commercial Federal Mortgage – No longer in business

Familiar with NIFA and government banking regulations.

Entered NIFA loan documents into banking database

Ordered and analyzed loan documents

Contacted other financial institutions to request information.

Worked with treasury department to create investment portfolio and analyze loan assets in secondary market

Contacted investment companies to verify mortgage sale values.

Worked with banking department to locate insufficient fund accounts.

Delivery Specialist, 1984 - 1992

Nebraska Furniture Mart - 700 S 72nd St, Omaha, NE 68114 Phone: 402-***-****

Tracked and located customer orders using in house systems

Ordered customer requested merchandise.

Produced delivery work orders.

Ordered replacement merchandise from inventory database.

Entered final delivery information for customer profiles.

Generated daily wage report for delivery drivers.

Community Involvement

National Food Bank Backpack Program, Volunteer

Easter Seals Nebraska, Volunteer

St. John Vianney Catholic Church, Volunteer

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