Pharmacy Technician Customer Service
Resume:
Britney Jennings
Pharmacy Technician
Covington, GA 30016
*******************@*****.***
To obtain a challenging position in which I am able to enhance the company and my skills as well. Authorized to work in the US for any employer
Work Experience
Medical Scribe
Aquity Solutions
July 2022 to Present
Documenting patient encounters and procedures with physicians and mid-level providers in a EHR system. Updating charts with medications and continued treatment plans from various specialties in the hospital and private clinics.
Pharmacy Technician
AdhereHealth LLC
December 2021 to December 2021
This position was a temporary contract which consisted of inbound and outbound calls for eligible United Healthcare members for the service. My job consisted of me reading a script and connecting the calls to a staff pharmacist who would complete a health assessment and medication review. The service was offered as part of the members healthcare plans.
Pharmacy Technician
Publix - McDonough, GA
March 2021 to October 2021
My responsibilities as a lead technician in training at Publix was to answer phones, assist customers at the register and drive thru, assist technicians with patient issues, print, fill, and label prescriptions in a timely manner, Call patients and insurance providers for prior authorizations, rejecting claims, drug coverage rejects, and if any information that was not on the prescription such as current NPI/DEA numbers. I also receive and process daily drug order, EOD logs, RTS, completed sanitation duties throughout the shift and at the end of my shift, process and returned FedEx vaccine delivery orders, and overstock, alert patients of any back orders. As the team lead assisting the pharmacist for our covid clinic to administer the vaccine and other needed vaccinations for our patients. I made follow up appointments for the second dosage at our clinic and printed STRs along with info sheets about their vaccine for the patient. Pharmacy Technician
Walmart - Augusta, GA
March 2020 to March 2021
My responsibilities as a pharmacy technician at Walmart are to answer phones, assist customers at Drop off and pick up station, print, fill, and label prescriptions in a timely manner, Call patients and insurance providers when needed, receive and process daily drug order, EOD, sanitation duties during and at the end of my shift, process FedEx home delivery orders, and assist with curbside covid patients. I also was the team lead assisting the pharmacist for our covid clinic to administer the vaccine and other needed vaccinations for our patients. I made follow up appointments for the second dosage at our clinic and printed STRs along with info sheets about the moderna for the patient. Pharmacy Technician
Ingles Markets - Covington, GA
October 2019 to March 2020
My responsibilities as a pharmacy technician at Ingles Market is to answer phones, assist customers at Drive-thru, Pick up, and Drop off, print, fill, and label prescriptions in a timely manner, Call patients and assist pharmacist when needed, and also complete assigned tasks on the Weekly task sheet along with other duties.
Qualifying Specialist
Quantum 3 Media
October 2017 to September 2019
I was a qualifying agent at a call-center setting that was sometimes remote and sometimes at the center depending on peak in seasons for AEP. My job consisted of responding to online inquires with outbound callings to various Medicare A and B recipients and connecting them with licensed agents in their state for Advantage plans. A dialer and dispositions were used to generate and place these calls. Pharmacy Technician
CVS Health - Covington, GA
June 2015 to September 2017
Responsibilities
My responsibilities as a pharmacy technician at CVS Health is to answer phones, assist customers at Drive-thru, Pick up, and Drop off, print, fill, and label prescriptions in a timely manner, Call patients and insurance providers when needed, and also order inventory. Accomplishments
The impact that I had at my store was customer service. I received several red hearts from customers on my customer service and quickness to assist. I've also received a promotion during my first year of working there.
Education
Bachelor's degree in Nursing
Chamberlain College of Nursing-Illinois - Atlanta, GA March 2022 to Present
Certification in Esthetics
Georgia Career Institute - Conyers, GA
March 2022 to Present
High school diploma
Faith Academy - Conyers, GA
August 2009 to May 2013
Skills
• Typing
• Pharmacy
• Inventory
• Customer Service
• Cash Handling
• Billing
• Data Entry
• Word
• compounding
• Microsoft Word
• Time Management
• Pharmacy Technician Experience
• Order Entry
• Medical Terminology
• Compounding Medications
• HIPAA
• Phone Etiquette
• Insurance Verification
• Medical Billing
• Computer Skills
• Medicare
• Medical Records
• Medical Scheduling
• Microsoft Outlook
• HIPAA
• Desktop administration
• IVR
• Call center
• Cold calling
• Training & development
• Customer support
• Script reading
• Motivational interviewing
• EMR Systems
• Transcription
• Anatomy Knowledge
Certifications and Licenses
Pharmacy Technician
January 2020 to June 2023
Pharmacy Technician License
Assessments
Work style: Perseverance — Highly Proficient
March 2021
Staying focused on a long-term goal despite difficulties, valuing productive use of one's time, and striving for excellence
Full results: Highly Proficient
Attention to detail — Proficient
January 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Administrative assistant/receptionist — Proficient January 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Medical terminology — Familiar
January 2022
Understanding and using medical terminology
Full results: Familiar
Delivery driver fit — Proficient
March 2021
Measures the traits that are important for successful delivery drivers Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS & ABILITIES
• Strong communication skills
• Good customer service
• Responsible, trustworthy, and reliable
• Team Worker
• Hard Worker
• Leader
• Ambitious
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