Kendra Dillon

Litchfield, CT 860-***-**** adrwzi@r.postjobfree.com

Office Management/Patient Service / Billing & Insurance/Surgical Coordinator Business-savvy mindset combines with compassionate demeanor to deliver a superior patient experience. Career marked by effortless assimilation of additional responsibilities for maximum ongoing contribution. Known for unflappable style and level-headed approach in busy office environments. Office Administration Medical Billing & Coding Customer Service Records Management HIPAA Compliance Front & Back Office Operations Accounts Receivable ICD-10, EOB, CPT Coding PROFESSIONAL EXPERIENCE

Connecticut Maxillofacial Surgeons

Simsbury, CT

Senior Surgical Coordinator / Head Surgical Assistant 2002-2022

Greet and check in patients, collect personal, medical, and insurance information

Process any copays on an as needed basis

Managed front & back-office administration for four doctors and five locations

Prepare charts with corresponding paperwork for each individual practitioner

Manage office supply inventories; receive deliveries and organize supplies in stockrooms

Trained and supervised new hires

Reviewed operating procedures with patients

Processed Pre-Certification with insurance companies and handled appeals Dental Associates

New Milford, CT

Dental Assistant 2000-2003

Patient interaction

Room set-up

Sterilization

Prepared patients for procedures

Recorded treatment information in patient records

Prepared materials, assisted dentist during dental procedures

Recorded treatment information in patient record

Dental charting

EDUCATION

Tunix Community College, Farmington CT

Dental Assisting and Radiology Certificate, 2001