Marie Thorpe

Administrative Assistant, Customer Care Representative and Versatile Warehouse Worker.

Henderson, NC 27537

adrwyo@r.postjobfree.com

252-***-****

Obtain employment with a competitive and growing company.

Authorized to work in the US for any employer

Work Experience

Administrative Assistant

Robert Half Staffing- Raleigh, NC

February 2022-June 2022

•Answering phones

•scheduling appointments

•checking in clients when they arrive

•making copies

•verifying clients information/identity

•scanning, making copies, filing, sending and responding to emails

•Assisting clients with their accounts

Independent Contractor/Customer Care Rep. 1099 Work From Home

Arise Platform- Comcast/Xfinity

March 2021-February 2022

•Answer inbound calls

•Assist callers with billing questions

•Assist callers with payments

•Assist callers with account issues

Driver KARTS KERR AREA RURAL TRANSPORTATION SERVICE - Henderson, NC

August 2019 to March 2021

Transporting passengers to and from scheduled destinations

Independent Contractor/Customer Care Rep. 1099 Work From Home

Arise Platform- Disney Vacations

March 2016-August 2019

•answer inbound calls

•assist callers with vacation planning

•assist callers with any questions or concerns about their existing vacation packages

•assist callers with purchasing tickets to theme parks

Customer Care Agent Xerox - Henderson, NC

September 2015 to March 2016

Provide excellent customer service to Medicare part d members, process mail order prescriptions, provide test claims to make sure medication was covered under plan as well as answered any questions members had about their part d prescription drug coverage.

Remote/Virtual Assistant Farrar Financial Group - Charlotte, NC

November 2012-September 2015

•schedule meetings

•schedule appointments

•verify client information

•respond to client inquiries

•send emails and faxes

•scan information into the system for electronic filing

Insurance Agent Direct General - Henderson, NC

August 2011 to November 2012

Sell Auto and Life Insurance product to clients

* Policy maintenance and problem solving

* Basic clerical duties

* Field marketing and networking with local area business

Process Facilitator Revlon Inc - Oxford, NC

June 2005 to August 2011

Oversee between 5 and 8 associates daily

* Audit quality and quantity of items processed by associates

* Maintain performance and accuracy 10,000 - 20,000 pieces per night

* Conduct minor machine maintenance and repairs

* Ensure all goals are met for my team

Pick To Light Selector & Stocker Food Lion Distribution - Butner, NC

August 2003 to June 2005

Maintain cutting boxes 148 boxes per hour

* Ensure proper cut codes were used

* Maintain 100% performance standard using RTS System

* Maintain an error rate of less than 3 per 1000 units checked

* Follow Standard Operating Procedures (SOP's)

* Transport product using a power pallet jack

* Promote team work within my lines

Education

Diploma

Park View High School

1996-1999

Certifications and Licenses

Accident, Health and Sickness license

April 2015 to October 2017

Licensed to sell accident, health and sickness insurance.

Personal Lines License

August 2011 to October 2015

Licensed to sell auto, renters, homeowners and flood insurance. Also can sell ancillary products such as roadside assistance and towing as well.

Life License

September 2011 to October 2015

Licensed to sell life insurance products.

Additional Information

Special Skills Typing, excellent phone skills, Microsoft Office, Word and Excel, People person on all levels.

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