Qa Analyst Customer Service

Poonam Dalal

IRVINE, CA *****, 714-***-**** • *****.******@*****.***

SUMMARY:

• QA Analyst experience with Consumer & Business Web Applications

• Experience in interacting and coordinating with different teams (business analysts, development, release engineering, and UAT) at various geo-location to understand requirements, business scenarios for achieving quality objectives.

• Expertise in working testing efforts for small, large, multiple releases concurrently.

• Partnered with various teams to ensure that quality policies, processes and procedures are aligned with business and infrastructure while adhering to established quality standards.

• Hands on experience in requirement analysis, test plans, test cases and tracking defects.

• Responsible for tracking the defects to closure.

• Expertise in Manual Testing like Black-Box, Functional, Regression, Performance, and User Acceptance Testing (UAT) to ensure that application performs at an acceptable level for Customer.

• Highly motivated, organized and results oriented individual with excellent interpersonal, communication and presentation skills.

• Effective time management and decision-making skills

• Tested software applications according to specifications. Identified and documented issues encountered during testing.

• Performed Root Cause Analysis, documented and reproduced problems.

• Developed detailed test cases for new product functionality. Maintained multiple versions of the application to support major software releases, service patches and production issue testing.

• Provided the highest level of customer service to customers, whether these are current or prospective clients of the Company, vendors, staff, business partners or visitors. Education and Credentials

MCM (Computer Science) University of Pune, INDIA 1999 BS (Computer Science) Osmania University, INDIA 1997 Industry Experience:

● Real Estate, Financial, Marketing

PROFESSIONAL EXPERIENCE:

ITCSSG, Santa Ana, CA Mar’13–Aug’13

QA Analyst

Description: QA/Production Support Analyst for Quantum, a Loan Servicing web-based application.

Responsibilities:

• Responsible for reviewing requirements and design documents to extract test requirements.

• Involved in scope review and project planning to understand and track release scope & testing schedule.

• Create and execute test cases and test scenarios.

• Review & analyze QA processes to identify areas of improvement to achieve & maintain developmental best practices.

• Verified software functionality, Regression, security, user acceptance level tests, progress reporting, defect tracking, risk assessments, risk mitigation and production release of application with strict adherence to business requirements.

• Assisted clients in creating & reviewing detailed test plan for UAT cycle.

• Analyzed bugs reported during UAT cycle as defect/enhancement for tracking purpose of current/future release.

Irvine Technology Corporation, Santa Ana, CA Jul’02–Dec’04 QA Analyst

Description: QA Analyst for FAST, a title services web-based application, for First American Corporation.

Responsibilities:

● Review & analyze QA processes to identify areas of improvement to achieve & maintain developmental best practices.

● Involved in scope review, business requirement review, design review, to understand and kept track of release scope & testing schedule as per plan.

● Involved in End-to-End software test cycle including create, maintain and execute detailed test plans, test cases, test schedule and automated test scripts.

● Verified software functionality, Regression, performance/stress, user acceptance level tests, progress reporting, defect tracking, and production release of application with strict adherence to business requirements.

● Assisted clients in creating & reviewing detailed test plan for UAT cycle.

● Analyzed bugs reported during UAT cycle as defect/enhancement and logged in TestDirector for tracking purpose for current/future release.

● Managed defect tracking process using Test Director (Bug identification, tracking and reporting) and constantly coordinated with the developers to debug & unit testing of fixes.

Homesquared, San Diego, CA Sep’00–Jun’01

QA Analyst

Description: QA Analyst for Homesquared, a J2EE architectured home buying web based application.

References: Available upon request

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