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Customer Service Support Representative

Austin, TX
July 27, 2022

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Dear Sir or Madam,

I would like to take the opportunity to discuss the possibility of joiningyour firm. I have several years of experience in business administration,

insurance, technical support, customer service; call center environment,

collections, public relations, marketing and sales.The position listed requires a team player and dedication, and I feel that I would be a great asset to your firm.

Please feel free to call at 512-***-****


Mr. Gregory C. Mabry


A challenging career effectively utilizing previous administrative, customer service, marketing, public relations and business to business sales skills.


Extensive experience in sales, business administration, lead generation, public relations, paralegal, office management, customer service-call center customer care, technical support via hardware or software and office administration, Mental Retardation Assistant,.

Accurate and organized in completion complex and diverse task and goals.

Ability to conceive and implement policies and procedures, and analyze.


NIXON CLAY BUSINESS COLLEGE, Austin, Texas Dec 1985 – Dec 1986

Certified Paralegal

AUSTIN COMMUNITY COLLEGE, Austin, Texas Jan 1983 – Nov 1984

Business Administration

AUSTIN PEAY STATE UNIVERSITY, Austin, Texas Jan 1979 – Oct 1980

Business Administration


Austin Staffing Agency

14205 N. Mopac Expwy. Ste 330

Austin, Texas 78728

February 1, 2021 to Present

Essential Duties & Responsibilities:

The Accessioning Team Runner collects, sorts, and transports packages to Accessioning laboratory. PRIMARY RESPONSIBILITIES

· Sort and transport packages from the shipping dock to the Accessioning laboratory.

· Pick up packages from the receptionist’s desk. Scan all tracking numbers into a Google spreadsheet and ensure that tracking numbers are scanned correctly, and the spreadsheet is filled out completely. Distribute packages to the Clinical Data Operators (CDO) in a timely and efficient manner following distribution guidelines.

· Rack samples that arrive in bulk (without individual kit boxes) ensuring that the

paperwork matches up with the samples. Escalate any issues or discrepancies to the Leads or Supervisor.


Empty bins filled with kit boxes at the CDO workstations into carts placed at designated locations in the lab. Perform a visual check of the kit boxes to make sure that there is no PHI on the kit boxes or samples remaining in the discarded kit boxes. · Empty biohazard cans in the lab. · Scan bench worksheets. · Scan documents into cases. · Maintain tidiness of Runner workstations. Store requisition forms by date into the filing cabinets. Dispose of requisition forms into the shred bins that have exceeded the retention period. Performs other duties as assigned. Notify Supervisor and Leads of any packaging issues or discrepancies This role works with PHI regularly both in paper and electronic form and has access to various technologies to access PHI (paper and electronic) to perform the job. HIPAA/PHI privacy, General Policies and Procedure Compliance.

SunPower Corporation Texas

8900 Amberglen Blvd. Ste. 325

Austin, TX 78729

May 18, 2021 to January 7, 2022

Essential Duties & Responsibilities:

• Complete Solar Advisor training and learn how to accurately qualify customers for solar systems • Engage prospective customers and dealers nationwide, educating them about SunPower’s product offering • Contact, qualify, and schedule appointments with homeowners who have expressed interest in solar • Discuss benefits and answer questions regarding SunPower’s products through inbound and outbound calls • Display creative problem-solving in presenting solutions to customers considering going solar • Be an active contributor to a positive team atmosphere by collaborating and maintaining professionally amicable relationships • Prepare, review, and submit up to date information on customer’s homes and property to the field and/or inside sales teams • Maintain relationships with the pipeline of sales leads

Austin State Supported Living Center

2303 W. 25th Street

Austin, Texas 78703

March 1, 2018 to January 7, 2021

Direct Support Professional I

Responsible for the routine and emergency care, treatment and training for specified individuals with developmental disabilities in routine and crisis situations. Responsibilities may include such duties as grooming, bathing, feeding, observing and reporting individuals conditions and behaviors; interacting with individuals therapeutically, participating in individualized training and/or active treatment programs for both male and female individuals. The DSP-1 is required to accurately document individuals behavior(s) throughout the daily schedule, including response to home activities, home training and unusual incidents. Completion of work requires use of simple and/or routine duties, while decision making is based on simple and well-defined guidelines.

Office Depot Corporate Office

9501 Amberglen Blvd., #200

Austin, Texas 78717

November 2017 to February 2018

Program Account Manager

Responsible for revenue growth and customer acquisition as part of a business to business integrated sales model. The Program Account Manager is responsible for enhancing customer relationship by making outbound value-added contacts within the context of an established Campaign Plan to their assigned campaign customer set. While all inbound and outbound contacts will be strategically focused on revenue growth and business acquisition, specific outbound call initiatives/campaigns may vary to include lead generation, cold calls, account penetration, product penetration, introduction of new product/service offerings, relationship building and invitations to training events (webinars, trade shows, etc.)

Maintenance of Austin Inc. Jun 2015 – Jul 2017

8000 Centre Park Drive

Austin, Texas 78752

Business Development and Demand Lead Generation

Servicing large to medium multi-tenant commercial buildings, professional business parks, large to medium technology companies and servicing the commercial real estate industry on professional cleaning and janitorial services. Appointment setting for the sales managers, customer services and assist with training new employees.

Vanguard Cleaning Systems Jul 2012 – Mar 2014

7801 N. Lamar Blvd Ste. F-1

Austin, Texas 78752

Business Development and Demand Lead Generation, Sales

Calling on small to medium size businesses to offer cleaning and janitorial services.

Appointment setting for the sales managers, customer services and assist with training new employees and new franchise providers.

Bazzirk Inc. Nov 2010 – Jun 2012

1027 E. Riverside, Austin Texas 78704

Demand Lead Generation and Marketing Representative.

Marketing and lead generations to business to business on the technical and business solutions.

Account maintenance, account nurturing, account retention. Lead generation, data mining; identify the c level decision maker for companies such as Fusion Digital-Digital Signage, Hewlett Packard and a host of fortune 500 companies. Identify any pain points or challenges and bring solutions to the clients. Network solutions, Managed print services, Business Intelligence Identify IT initiatives for mobile technologies, mobile apps etc. and assist the client with deployment of cost effective solutions that fits their IT or managed services platform on infrastructure and their budget to enhance their ROI.

Austin State School - Austin, Texas Apr 2008 – March 2010

Mental Retardation Assistant I

The Mental Retardation Assistant I (MRA-I) is responsible for the routine and emergency care, treatment, and training for specified individuals with mental retardation or developmental delays in routine and crisis situations. Responsibilities may include such duties as grooming, bathing, eeding, observing and reporting client conditions and behaviors; interacting with clients therapeutically, participating in individualized training and/or active treatment programs.

The MRA-I is required to accurately document client behavior(s) throughout the daily schedule, including response to home activities, home training and unusual incidents. Completion of work requires use of simple and/or routine duties, while decision making is based on simple and well-defined guidelines. May perform other duties as assigned. Works under close supervision with minimal latitude for the use of initiative and independent judgment.

RAINMAKER Sep 2006 – Feb 2008

8701 N. Mopac Expwy,

Suite 200 Austin, Texas 78759

Account Executive

Lead Generation and technical & marketing support. Identify mobile or IT initiatives for clients such as Microsoft, HP, Oracle Business Applications, Motorola Enterprise Mobility Group, Sybase Technology etc. Assist the client with deployment of cost effective solutions that fits their IT platform on infrastructure and budget.


1715 S. Capital of TX Hwy #201 Austin TX 78746

PCG Office of the Attorney General Medical Support Representative.

Enforcement of the National Medical Support Notice for court order medical support, for court ordered dependents. Medical insurance verifications on valid Texas court NMSN cases.

Effective communications and customer services to employers, NCP’s, CP’s and insurance companies to maximize medical support verifications for court ordered dependents.

Comply with all HIPPA laws and rules and regulations.

APPLEONE & HARTE HANKS Oct 2005 – Sep 2006

11149 Research Blvd, Suite # 340Austin., TX 78759

Lead Generation \ Sales for AT&T and SBC Representative.

Business to business sales. Identify potential opportunities to sell AT&T and SBC networking equipment. Contact middle to high level IT Director or CIO and gather necessary information to qualify and generate a lead or sale. Communicate and maintain quality relationships with the AT & T and SBC account executives on a day to day basis.


4407 Monterey Oaks Blvd., 1, Suite 140 Austin, Texas 78749

Authorized Southwestern Bell Representative.

Business to business account maintenance, account retention, customer service, and sales of Southwestern Bell local and long distance, DSL, T1 lines, SBC web hosting Retention representative and account maintenance for Cingular Wireless products.

COLLECTX INC Feb 2003 – Jun 2003

2101 W. Ben White Blvd., Suite 103 Austin, Texas 78704

Collector and Customer Service via debt recovery inbound and outbound.

3rd party recovery for many merchants, Loan companies and Major bank credit cards.

UNISYS CORPORATION Sep 1999 – Dec 2002

5700 MoPac Expressway S. Bldg#100 Austin, Texas 78739

Technical Support for the Western Union inbound and outbound BASF, Rouse, HUD, and Tetra Tech. Level two technical support of hardware and software, configurations, customization of assigned products for Western Union. Apply basic diagnostic techniques to identify problems in the software of hardware for the agent. Investigate causes and recommend solutions to correct common failures. Escalates complex problems to the supervisor first. Provide external technical support to the field technician and the territory managers and the agents. Escalates complex problem to higher level of expertise within the organization.


8140 N. Mopac. Bldg., Ste # 140 Austin, Texas 78759

Auditor and Title Processor \ Credit Coordinator.

Auditor for the manufacture of mobile homes and real property, coordinate with Texas Department of Housing and Community Affairs, Norwest Financial and Green Tree Financial.

Prepare all legal documents for closing of real estate transactions and coordinate with the sales centers throughout Texas


8303 N. Mopac, Ste # 138-C. Austin, Texas 78759

Public Relations and Marketing.

Chrysler Showcase Ambassador. Consult with targeted consumers to market the broad scope of Chrysler products by providing customized information about Chrysler products in a friendly, pressure free manner in non-dealership venues. Cultivate interest in Chrysler products to identify and coordinate test drive opportunities, thereby promoting the sales of Chrysler vehicles.


9001 N. IH-35 Austin, Texas 78753

Mass Markets Sales & services

Sales of inbound and outbound calls to the business community nationwide.

Product knowledge of the MCI ONE PROGRAM. Handle customer service issues and concerns in the Small Business department of MCI at the Austin Texas center.


P.O. BOX 141429 MD: A-905 AUS. Austin, Texas 78714-1429 U.S.A.

Customer Service Representative for AT& T inbound and outbound call center at Austin

Product knowledge of AT&T products and service in regards to Long Distance and Local Toll Service.

STAFFING SOLUTION Aug 1996 – Jan 1997

8140 N. MoPac Expressway, Bldg #3, Suite #140Austin, Texas 78759

Customer Service Representative, Sales and Financial Advisor.

Sales of financial service in the card member service section.


5517 Cameron Road # 5

Civil Process Server and Private Investigation.

Serving civil process for the jurisdiction of Travis County.


210 Barton Springs Road, Austin, Texas 78704

Administrative Technician II - Legal Section

Coordinator. Meetings Coordinator, Legal coordinator to the Litigation Division for the Child Support Enforcement. Coordinate monthly meetings and travel arrangements for senior field attorneys. Coordinate with convention centers, hotels, travel agencies and airlines.

Coordinate with convention centers staff or hotel hospitality staff on materials needed, meeting rooms, sleeping arrangements or food and beverages contracted for specified meetings.

Back up Paralegal for the Medical Support and Bankruptcy attorneys.

THE TEXAS STATE BAR Apr 1984 – Dec 1987

1414 Colorado Austin, Texas 78701

Clerk 111 & Administrative Associate for the State Bar mail room personnel.

Shipping and receiving and warehousing, inventory control clerk.

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