Customer Service Manager
Resume:
Syeda Zehra
Hicksville, NY *****
************@*****.***
Willing to relocate to: Hicksville, NY
Authorized to work in the US for any employer
Work Experience
Service Manager
Greenfield Shoprite - Plainview, NY
April 2009 to Present
• Dedicated, Friendly, and enthusiastic Service Manager with 12 years of experience combining management with a solid history of achievements in customer service expertise in extremely busy with high volume calls Super Market and Pharmacy.
• Confer with Customers by telephone or in person to provide information about products or services, take or enter order and obtain details of complaints.
• Check to ensure that appropriate changes were made to resolve Customers problems, keep records of customers interactions, recording details of inquiries as well as actions taken or refer unresolved customer grievances to designated departments for further investigation.
• Resolve billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Recommend improvements in products, shipping services or billing method and procedures to prevent future problems.
• Watch for and recognize security risks and thefts and know how to prevent or handle these situations. Cashier
Century 21 Department Stores - Westbury, NY
April 2008 to January 2009
• Receive payments by cash, checks, credit cards or automatic debits.
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change and at end of shift audit money drawers.
• Accept credit applications and verify credit reference to provide check-cashing authorization or to establish house credit accounts.
• Calculate total payments received during a time period, and reconcile this with total sales.
• Issue trading stamps, redeem food stamps and coupons.
• Process merchandise returns and exchange.
System Administrator consultant
Karachi site
January 2007 to December 2007
• Managed order entry and prescription verification.
• Provide clinical support to physicians and patients.
• Dispensed prescriptions for both inpatient and out-patient pharmacies.
• Counseled public on prescription and non-prescription medications.
• Worked with team of physicians and other health professionals on rotation through various hospital departments.
Education
Bachelor's in Pharmacy
Jinnah University - Hicksville, NY
February 2002 to February 2008
Bachelor's
Skills
• • Extremely self-motivated, honest active and quick learner with time management • Judgement and Decision Making • Responsible for training new employees • Bi-lingual, (Urdu,Hindi) • Knowledge of medicine • Keyboarding, Software Application: Microsoft Word
• Front desk
Languages
• English - Expert
Certifications and Licenses
Pharmacist
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