Customer Representative Service
Resume:
Bachelor Of Science:
Health Sciences
Imo State University
Nigeria
*****.*********@*****.***
Hyde Park, MA 02136
Skills
• Customer Service Excellence
• [Product or Service] Support
• Upselling Products and Services
• CRM Software
Education And Training
AAA Northeast - Customer Representative
Boston, MA
09/2019 - 07/2022
American Express - Customer Service Representative Los Angeles, CA
04/2018 - 10/2020
Ebenezer Ihejirika
Experience
Documented customer correspondence in CRM to track requests, problems and solutions.
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Audited customer account information to identify issues and develop solutions.
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Performed needs analysis and presented options based on findings to help customers make decisions.
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• Consulted with customers regarding needs and addressed concerns. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
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Demonstrated excellent communication skills in resolving product and consumer complaints.
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Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
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Upheld quality control policies and procedures to increase customer satisfaction.
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Contact this candidate