Nasim Edrakian

adrwpj@r.postjobfree.com

720-***-****

*** ****** **** ***.

Mission Viejo, CA 92692

CUSTOMER SUCCESS MANAGER

Customer Service, Customer Relationship Management, Account Management Reliable, energetic and resourceful bilingual customer service and sales professional with over 9 years of experience providing outstanding customer service, resolving customer complaints and promoting conflict resolution. Ability to cultivate key client relationship for multiple campaigns in diverse industries. Expertise in client service, account management and long-term relationship–building. Seeking challenges that deals with providing solutions to potential customers. Career Highlights

• Successful consulting marketing and sales experience in the technology sector including online research, software management and customer relations.

• Resourceful leader with the ability to assess all issues pertinent to customer’s needs while implementing new and innovative sales techniques.

• Highly motivated and self-driven manager with proven proficiencies in time management, staff training, conflict resolution and mentoring while instilling motivation and promoting teamwork.

SKILLS and CORE COMPETENCIES

• Revenue and Profit Maximization

• Team Player

• Project Management

• Expense Control

• Critical Thinking

• Market Analyses

• Persuasive Negotiator

• Excellent Communication Skills

• Market Development

• Advertising

• Problem Solving

• Sales Growth

• Strategic Planning

• Lead Generation

• Direct Sales

• Customer Service

• Account Planning

• Computer Savy

• Budget Management

• Fast Learner

Work Experiences

Disbursement Associate 11/08/2021 to 05/25/2022

DOMA

4 Park Plaza

Irvine, Ca 92614

Phone # 800-***-****

Supervisor: Jessica Reed

Funding Specialist 10/26/2020 to 09/02/2021

LoanDepot

25500 Commercenter Dr

Lake Forest, CA 92630

Phone# 888-***-****

Manager: Jason Santogh

Personal Banker (Sales Job) 10/09/2018 to 10/24/2020 Wells Fargo Bank

26042 Marguerite Pkwy

Mission Viejo CA 92692

Phone#949-***-****

Manager: Rod Calisang

Universal Banker (Sales Job) 03/06/2017 to 02/26/2018 Union Bank

San Diego, CA 92128

Phone# 858-***-****

Supervisor: Jeanine Ripple

Service Manager (Sales Job) 10/07/2014 to 03/05/2017 Wells Fargo Bank

Denver, Co 80231

Phone# 303-***-****

Manager: Scott Del Prior

Teller, Lead Teller, Personal Banker(Sales) 10/23/2012 to 10/06/2014 Wells Fargo Bank

Denver, Co 80231

Monica Garcia

Phone# 303-***-****

Insurance Agent (Sales Job) 01/10/2008 to 12/20/2010 Alborz Insurance Agency

Foreign Country

Educations

Bchelore’s Degree in Business management 2008 to 2011 Foreign University (BIHE- Tehran, Iran)

Saddleback Community College General Studies 2017 to 2019 References:

Rodyard Calisang

Wells Fargo Branch Manager

Mission Viejo, CA

Phone# 949-***-****

Scott Del Prior

Wells Fargo Branch Manager

Denver, Co

Phone # 303-***-****

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