Brian Birdwell West Hollywood, CA 310-***-**** adrwou@r.postjobfree.com

A highly enthusiastic Server with +10 years of experience delivering outstanding customer service experiences in a variety of industries. Possess excellent communication skills and the ability to form strong customer relationships. Proven history of being able to quickly memorize menus, daily specials, and restaurant schematics while utilizing strong multi-tasking skills to efficiently manage assigned tables in fast-paced settings.

Professional Experience

Katsuya Brentwood, SBE Group Brentwood, CA

Server April 2021 - Present

● Serve food and drink preparations for approximately 50-70 daily customers; record food and drink orders, run multi-course meals, and accurately tally bills

● Multitask and prioritize workflows while managing 7-10 tables simultaneously in a high-volume and fast- paced environment, while ensuring the delivery of exemplary customer service experiences

● Educate customers on current promotions and specials, engaging in opportunities to generate an average of

$150.00 in additional upsell revenue

Pulse Self Healing-Cymatic Integrative Health West Hollywood, CA Cymatic Therapist July 2013 - Present

● Utilize wellness equipment and advanced sound technology to deliver precise combinations of frequencies associated with healthy tissue/organ systems to facilitate vibrant health

● Provide coaching on the effectiveness of combined holistic therapies, including massage, and nutritional medicine, Alternative medicine, and herbal recommendations to help inspire and motivate clients to a higher level of presence and wellbeing

Estate Restaurant Santa Monica, CA

Server/Host January 2018 - April 2021

● Utilized strong communication skills to collaborate with 8 staff members to maximize productivity and calmly resolve customer concerns expeditiously

● Created superior customer service experiences to encourage customer loyalty and raise guest satisfaction scores by 50%

● Promoted sales and upselling techniques using extensive industry knowledge of over 150 wines and beverages, resulting in 30% increased revenue

Additional Experience

Ge Money Bank Business Development Representative

● Managed more than 90 broker accounts throughout California, Arizona, and Nevada; generated $10- 17 million in monthly mortgage loan volume

● Prospected, new B2B business by contacting brokerage firms, setting up appointments, and presenting services while soliciting loan files from existing accounts

● Conducted due diligence on new brokers, established 134 new accounts, and led ongoing account reviews

Core Competencies

Administrative Skills, Analytical Skills, B2B Sales, Beverage and Wine Knowledge, Cash Handling, Communication Skills, Conflict Resolution, Customer Service, Multi-Tasking, POS, Safe Food Handling Education/Certifications

Master’s Degree in Acupuncture, South Baylo University of Traditional Chinese Medicine, expected 2023 Associate in Acupuncture, Yo San University of Traditional Chinese Medicine, 2021 Certified PEMF Pulsed Electric Magnetic Field Therapist