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Customer Service Board Member

Location:
Boca Raton, FL
Posted:
July 27, 2022

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Resume:

Profile

Results oriented entrepreneurial executive with over 20 years of progressive and diverse operational experience in both private and public companies. CEO level with a keen ability to identify synergistic relationships and opportunities, execute mergers and acquisitions, and grow organizations to deliver business value… Expertise includes:

Alternative Financing

Financial Analysis

Raising Capital

Business Valuation

Mergers & Acquisitions

Business Strategy

Budgeting/Reporting

Business Restructuring

Large workforce management

Public & Private Management

Turnaround

Synergy Execution

Professional Summary: History of Value Creation

Innovative Financings Group

Founder and Managing Director

Financed numerous law firms and accountants with their litigation claims against BP

Raised and invested approximately $20M

ROI approximately 35% per year for 5 years

LawFinance Group

Executive Vice President Sales & Business Development

Increased sales by greater than 300%

Developed (2) new products regarding BP Settlement & Portfolio Lending

New Products are: Repeatable, Recurring and Scalable

Access One Communications

Founder & CEO

Increased sales from $1MM to $50MM annually

Negotiated first UNEP contract with Baby Bell Operating Company

Sold to TALKAMERICA for $218MM

TALKAMERICA

President & Board Member

Increased sales from $700MM to over $1 Billion Annually

Developed 1st Bundled Telecom Offering including: Local, Long Distance & ISP

Subsequently sold to subsidiary of Blackstone Group

Cleartel Communications

Chairman & CEO

Took Company Private with MCG Capital

Increased annual revenue from $14MM to $160MM

Subsequently sold to Birch Telecom

AMNEX

Chairman & CEO

Increased annual revenue from $300MM to $120MM

Developed 1st Coin Based Payphone Long Distance product

History of Creating Solutions

Innovative Financing Group

Situation: Although BP entered into settlement in April of 2012, no payments on claims were made until 2015.

Problem: Law firms, accountants, and individuals did not have financial ability to wait on BP payments.

Solution: Created financing programs for law firms, accountants, and individuals giving them the ability to withstand all BP delaying tactics, including appeals to the Supreme Court.

LawFinance Group

Situation: Post Judgment Lender selling (2) products Appeals and Settlements.

Problem: Flat revenue for 5 years prior to joining organization

Solution: Created (2) new products Portfolio Lending & BP Settlements. Increased revenue by 300% with Repeatable, Recurring & Scalable products.

Access One

Situation: One of the original companies to compete with the Regional Bell Operating Companies.

Problem: Only 2 ways to compete; build redundant network facilities, which cost billions, or resell Bell services at unacceptably low margins (19%).

Solution: Inventor of hybrid platform UNEP (Unbundled Network Elements Platform) more than doubling resale margins without investment in network infrastructure. Used unique UNEP platform to then purchase off-network customers from network based carriers, sold to TALKAMERICA.

TALK.com (Renamed to TALK America)

Situation: TALK.com was the 5th largest long distance company in America marketing exclusively under the AOL name.

Problem: Significantly declining long distance customer base with an uneconomical AOL sales channel (pop up screens) not delivering needed results, and an unstable situation at AOL

Solution: At the end of calls to AOL customer service, representatives offered 3 free months of AOL. Those customers were passed to the TALK America sales representative. They would offer 3 free months of AOL with a 2 year long distance service commitment with TALK. Improved from 0 local customers to 600,000 in 2 years.

Additional Solution: Created and implemented first strategy to aggressively bundle long distance and local telephone service as well as internet service under our own brand name, TALK America. TALK was acquired by a subsidiary of Blackstone Group for over $250M

Cleartel Communications

Situation: BiznessOnline was a thinly traded public company which was a rollup of 19 separate dial-up ISPs with annual revenue of $12M. Renamed to Cleartel Communications, Inc.

Problem: Significantly declining base of dial-up customers and no reason to be a public company.

Solution: Took company private. Acquired numerous troubled CLECs, cut costs, delivered synergies, outsourced back office operations overseas, and created profitable entity with over $160M of annual revenue. Cleartel was subsequently sold to Birch Telecom.

AMNEX

Situation: AMNEX provided long distance services to the payphone market

Problem: Significant decline in payphone usage due to increased use of cell phones

Solution: Created the only coin based long distance product to compete with the only other nation wide carrier (AT&T) to complete coin long distance calls from payphones. We created a $60M annual revenue stream serviced by less than 6 employees with $0 bad debt and $0 capital expenditure

Additional Solution: Vertically integrated 3rd largest ownership of payphones nationwide.

Experience

September 2014 – October 2019

Founder and Managing Director of Innovative Financing Group

Invested in BP litigation

Thousands of individual claims primarily through numerous law and accounting firms

May 2013 – March 2014

EXECUTIVE V.P. Sales & Business Development LAWFINANCE GROUP

Post Judgment Funding

Increased Sales by over 300%

Development (2) cornerstone products: Funding BP settlements and Law Firm portfolios

Created new selling process for funding Attorneys

Jan 2011 – Jan 2013

MANAGING DIRECTOR TEMPLAR ALLIANCE

Private Equity Group

Investments in Satellite Television and Radio Frequency (RFID Technology)

May 2009 – March 2011

CHAIRMAN LOCKWOOD TECHNOLOGY

Asset tracking technology utilizing RFID technology

July 2002 – April 2007

CEO CLEARTEL COMMUNICATIONS

Joined BIZNESSOnline (publicly traded) as CEO in July of 2002

Renamed Cleartel Communications & took private with MCG Capital

Increased Revenue from $12MM annually to $160MM annually

Formulated & Executed strategy to recast Cleartel as an Integrated Communications Provider (Local, LD, Data)

Acquired half a dozen CLECs

March 2000 – May 2001

PRESIDENT, BOARD MEMBER, TALK AMERICA HOLDINGS INC.

Publicly traded (NASDAQ: TALK) approximately $600M in Revenue

Joined TALK as President after sale of Access One Communications

Formulated and executed local services strategy

Converted TALK from merely a Long Distance Provider to one of the first ICP’s (Integrated Communications Provider) bundling long distance with local service and Internet

Directly responsible for sales & marketing, customer service, and geographic expansion

Integrated management and operations of both Access One and TALK (2500 employees)

Leadership produced the following results:

Local revenue increased from $0 to $137M from the 2nd Quarter of 2000 thru the 1st quarter of 2001

Reported EBITDA increased from a loss of $27M in the 3rd Quarter of 2000 to over $500k in the 2nd Quarter of 2001

Opened operations in 5 of 6 RBOC territories

Sept 1997 – March 2000

CHAIRMAN OF THE BOARD, CEO, ACCESS ONE COMMUNICATIONS INC.

Formulated strategy to break into the local telecom market

Negotiated and implemented (1st of its kind) region wide UNE-P agreement with Bell Operating Company (Bell South)

Hired CFO, IT, MIS, Sales & Marketing, and COO

Arranged for over $30M in Financing

Leadership produced the following results:

Revenue increased from less than $1m annually to over $50M

Line count grew from less than 1,000 to over 60,000

Margins grew from less than 10% to over 43%

Headcount grew from less than 10 to over 250

Company attained Positive Cash Flow at time of sale

Purchased company for $2.5M; sold for over $200M

1992 – 1997

CHAIRMAN OF THE BOARD, BOARD MEMBER, CEO, AMNEX INC.

Lead turnaround from virtual bankruptcy to profitability, while increasing shareholder value by more than 1,500%. During the course of this effort, negotiated and implemented the following:

Recruitment of CEO, CFO, COO, CTO and Executive VP/Business Development

Focused the Company on higher profit margin niche markets, resulting in a majority of 1996 operating profits

Acquisition and Financing ($20M) of payphone routes in NYNEX, Bell Atlantic and Bell South Regions.

Acquired Capital Network Systems, Inc. ($25M international revenue base) in July 1996, for approximately $15M

Acquired National Billing Exchange in October of 1996

Reorganized the Company into three separate operating groups to streamline operations and further enhance profitability.

Created first long distance coin program (payphones) outside of AT&T. Program created $30MM of annual revenue

Leadership produced the following results:

90% of inherited debt satisfied

Revenue increased from $30M to $117m

Qualified opinion removed by auditor in 1994

Market valuation increased from $7M to over $100m

Market makers increased from 7 to over 25

Average weekly trading volume increased from 12,000 shares in 1993 to approximately 450,000 in 1995

Secured over $35M in numerous financings

BOARD MEMBER VISION WORLD

Privately held company was one of the largest retail optical chains in the New York metropolitan area with over 20 locations.

Worked with management to reorganize unprofitable operations. Streamlined operations and enhanced profitability.



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