Customer Service Assistant Manager
Resume:
ARYANA HUERTA
Riverside, Illinois 60546
*************@*****.***
Objective
Organizational problem solver and motivational leader with a great attitude, team building, and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Seeking entry-level opportunities to expand skills while facilitating company growth.
Skills
Sales monitoring Retail operations management
Product and service knowledge Staff training and development
Time Management Closing and contract negotiations
Experience
Associate – ALDI – North Riverside, IL- 11/2021-currently employed
Operated Cash register, collected payments, and provided accurate change.
Verified customer age requirement for alcohol purchases.
Stocking food products.
Moved excess stock and arranged products to improve sales.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Help customers find specific products, answering questions and offered product advice.
Learned roles of other departments to provide coverage and keep store operational.
Assistant Manager – Dollar Tree - Broadview, IL – 08/2020-05/2021
Delegated daily tasks to team members to optimize group productivity.
Mentored staff to enhance skills and achieve daily targets, using hands on and motivational leadership.
Directed and lead employees, supervising activities to drive productivity and efficiency.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Enforced company policies and procedures to strengthen operational standards across departments.
Maintained inventory accuracy by counting stock on hand and reconciling discrepancies.
Completed inventory audits to identify losses and project demands.
Delegated daily tasks for team members to optimize group productivity.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Oversaw team development according to industry standards to further customer loyalty.
Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Enhanced sales by implementing merchandising and promotional improvements.
Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
Supervised and unloaded truck deliveries.
Shipper - Tape and Label Graphics - Elmhurst, IL - 11/2019-05/2020
Used daily production sheets to accurately record quantity of units handled and moved.
Tracked parcel movement using hand held scanners and daily production to keep records accurate.
Worked with carrier representatives to handle shipping and delivery needs.
Coordinated resolutions to independently handle issues such as damages, shortages, and nonconformance.
Generated accurate work orders, bills of lading and shipping orders to manage accurate routing of materials.
Maintained necessary inventory to meet shipping and receiving demands.
Prepared packages, calculating postage and verified details for shipments.
Recognized by management for providing exceptional customer service.
Improved operations by working with team members and customers to find workable solutions.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Juggled multiple projects and tasks to ensure quality and time delivery.
Worked closely with team members to deliver project requirements and meet deadlines.
Consulted item numbers and storage locations to stock warehouse quickly and efficiently.
EDUCATION
Triton College - River Grove, IL - Psychology 08/2015 – 05/2018
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