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Service Representative Customer

Location:
St. Catharines, ON, Canada
Posted:
July 27, 2022

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Resume:

Ahmad Assaad

St. Catharines, ON

adrwn9@r.postjobfree.com

289-***-****

Work Experience

Business Consulting Marketing & Advertising Professional

Accenture – St. Catharine's, ON

May 2022 to Current

META Marketing Expert

Consulting

Networking

Media Marketing & Advertising for all Meta Platforms

Business Development

Work with high spending clients on their marketing strategies and advertisement optimizations

Handle up to 150 portfolios per quarter

Improve client’s experience by driving optimal and appropriate product adoption

President of Brock Podcasts

Brock University Student Union – St. Catharine’s, ON

November 2021 to Current

Oversee executive members in their roles

Host on Brock Viral Podcast

Chair all meetings

Signing authority for the club

Approve any new additions to the team

Delegate tasks and club projects

Provide support to club, club members and executives

Oversee all club partnerships

Present concerns to BUSU Clubs Department

Keep club and BUSU Clubs Department informed of changes

Adhere to Articles 47-53 of Club Policy 500

Operations Manager

Hawana Lounge - Brantford, ON

March 2020 to August 2021

Management of Business and Supervision of Staff

Social Media Marketing & Advertising

Staff Scheduling

Balancing Inventory Levels

Placing orders with Suppliers

Bookkeeper

Also worked in Kitchen

Panned Menu and Pricing

Handled all hiring processes

Conflict Resolutions

Sous Chef

Farm Boy - Hamilton, ON

July 2019 to March 2020

Prepared food items

Baked pizzas

Cooked hot meals

Cashier

Set-up salad and soup tables

Prep Cook/Line Cook

Rymal Pizza - Hamilton, ON

March 2019 to August 2019

Prepared menu items

Baked pizzas and other foods

Cashier duties

Answer phone calls for pick up orders / deliveries

Delivered pizza’s when busy

Physiotherapy Assistant

Injury Institute - Hamilton, ON

January 2019 to July 2019

Treating patients with injuries through various exercises and stretches

Catered specific routines and exercises towards each patient.

Shadowing multiple Doctors/Kinesiologists on their work and gaining experience

Learning Clinic operations from the Clinic owner

Booking appointments for patients and following up with them.

Administrative work includes: filing, documenting % emailing

Used programs (Microsoft word and excel)

Cashier/Waiter

La Luna Express - Hamilton, ON

July 2018 to September 2018

Serving customers

Cashier

Answer phone calls for pick-up orders / deliveries

Prepared wraps and bagged food

Kitchen cook at busy times

Bakery Associate

Fortinos - Hamilton, ON

July 2017 to July 2018

Responsible to assist customers with any concerns

Answer phone calls regarding orders/inquiries

Package and display bakery products

Baking goods

Back Kitchen Cook / Cashier

McDonalds - Hamilton, ON

September 2016 to March 2017

Fried and Grilled foods

Maintained clean work environment

Prepared Sandwiches, salads, fries, and burgers

Customer Service Representative/Cashier

Ticket Sales

First Ontario Centre - Hamilton, ON

July 2014 to August 2016

Sold tickets for all Hamilton Tigercat's CFL football team

Customer Service Representative

Earned commission on sales

Ranked top 3 in sales every year

Merchandise Cashier

First Ontario Centre - Hamilton, ON

April 2016 to April 2016

Seasonal job

Responsible to sell toys, food, and soft drinks to customers

Carried heavy items

Had the responsibility to setup and clean up the booth

Education

Bachelor in Kinesiology (Honours)

Brock University St. Catherine's

January 2018 to Present

High School Diploma

St. Thomas More CSS

September 2014 - June 2018

Languages

English – Advanced

Arabic - Advanced

Certifications and Licenses

Standard First Aid CPR/AED Level HCP November 2019 to Present

Skills

Highly Analytical & Technical

Project Management

Team Coordination

Social Media Marketing & Advertising

Expert in Facebook and Instagram Technicalities

Highly Knowledgeable in Business & Ads Manager

Highly Proficient in All Microsoft Office tools (Word, Excel, PowerPoint, Outlook, Calendar)

Operations Management

Leadership

Team Management

Business Consulting & Development

Team player; works well with others

Responsible; good management skills

Outgoing and helpful at all times

8+ years of Customer Service Experience

Supervising Experience (3 years)



Contact this candidate