Human Resources Manager

KEVIN “SCOTT” HOLCOMB

**** *** ********** *********, ********, FL 34232

Cell: 941-***-**** Email: ***********@*****.***

PROFESSIONAL PROFILE

** ***** ** ****************** ******** experience which includes 22 years of Leadership experience

Areas of expertise include Operations Management, New Services Implementation, Human Resources, Employee and Contractor compliance, Contract Procurement and Fulfillment, Project Management, and Performance Analysis/Improvement

PROFESSIONAL EXPERIENCE

MARTEK PARTNERS UNLIMITED LLC (Sarasota, FL)

Managing Director

03/2022 to current

Defines and executes business strategies to achieve organizational objectives

Develops and implements business plans to improve performance and cost-efficiency

Assesses, manages, and resolves organizational challenges

Director of Business Development & Compliance

04/2017 to 02/2022

Directed daily business operations for company of 12 employees and 50+ contractor vendors

Managed contractor vendor payables

Analyzed field personnel activity and designed/implemented performance improvements

Ensured all compliance requirements for client and contractors were met

Performed all Human Resources functions

Developed/implemented CMS for daily operations and vendor payables

Created a mobile app for all field personnel for enhanced quality assurance

COMCAST (Sarasota, FL)

XFINITY Communities Sales Manager

03/2011 to 01/2017

Negotiated financial and legal aspects for services agreements for the SW Florida area

Achieved or exceeded all quarterly/annual sales goals during tenure

Designed/directed new services implementations

Created buyer behavior metrics used to tailor community-specific contract proposals

Led project to deploy new end-user equipment in over 200k homes

Network Operations Manager

01/2009 to 02/2011

Managed a 24/7/365 Network Operations Center for the SW Florida area

Led team of 40+ employees in two locations

Provided real-time performance visibility for 200+ field technicians

Contract Labor Manager

03/2007 to 12/2008

Managed all contracted field vendor resources

Monitored vendor work performance and designed/implemented performance improvements

Audited vendor payables

Technical Operations Manager

01/2005 to 02/2007

Managed daily activity for a team of 40+ field technicians

Ensured all performance KPI's were met/exceeded

Technical Operations Supervisor

10/2003 to 12/2004

Supervised daily activity for a team of 15 field technicians

Facilitated training for personnel to drive improved KPI performance

Internet Support Trainer

9/2002 to 9/2003

Led new hire training for internet support phone agents

Developed all curriculum for training

COMCAST (Baltimore, MD and Sarasota, FL)

Commercial Internet Sales Engineer

12/1999 to 8/2002

Prepared capital investment cost estimates for sales process

Attended sales meetings to provide technical expertise

EDUCATION

MBA: MANAGEMENT

University of South Florida, St Petersburg, FL, US

BACHELOR OF ARTS: MANAGEMENT

University of South Florida, Sarasota, FL, US

PROFESSIONAL CERTIFICATIONS

Certified Associate in Project Management (CAPM)

Project Management Institute

Expires: April 2025

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