Service Representative Customer
Resume:
DM
Denielle Montgomery
Professional Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Work History
Rockin A Electric - Administrative Assistant
Reno, NV
03/2020 - 02/2022
Club205 - Customer Service Representative
Portland, OR
01/2013 - 02/2020
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
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Executed record filing system to improve document organization and management.
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● Scheduled office meetings and client appointments for staff teams. Sorted and distributed office mail and recorded incoming shipments for corporate records.
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Generated reports and typed letters in Word and prepared PowerPoint presentations.
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Processed invoices and expenses using QuickBooks to facilitate on-time payment.
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Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
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● Answered constant flow of customer calls with minimal wait times. Responded to customer requests for products, services and company information.
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● Recommended products to customers, thoroughly explaining details. Collected customer feedback and made process changes to exceed customer satisfaction goals.
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Leveraged sales expertise to promote products and capitalized on upsell opportunities.
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● Responded proactively and positively to rapid change. ***.******@******.***
Elko, NV 89801
Skills
● Computers and Technology (60wpm)
Database and Client Management
Systems
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● Confidentiality and Data Protection
● Multitasking and Time Management
● Critical Thinking
● Online Chat
● Research and Analytical Skills
● Upselling Products and Services
● Customer Account Management
● Issue and Complaint Resolution
● Customer Inquiry Response
● Billing Adjustments and Refunds
Education
05/2012
Clarkston High School
Clarkston, WA
GED
Availiability
I am willing to work most any schedule
provided. Nights and weekends do work
best for myself.
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