FATOUMATA DIAKITE

Address: **** ****** ** **** ** Cincinnati Ohio 45204· Phone:513-***-****

Email: adrwkp@r.postjobfree.com ·

An excellent communication and observational skills. Ability to provide environmental enrichment through meaningful interaction. A joyful and caring person: Provide a framework for making decisions and choices.

EXPERIENCE

2021-2022

French Bilingual Fleet Analyst (Ford Motor Company Dealership)

Technical support

French bilingual customer care representative as the initial contact for dealership personnel and vehicle owners

Receive inbound calls/ schedule appointments

Listen to customer inquiries and provides an accurate and timely response

Documents customer contacts and initiate outbound calls by providing on-line support for applicants

Utilize available resources to respond to internal and external customer inquiries

Answer/send email, web form in a professional manner with accurate and timely information

Set up and reset password for customers as requested

Identify and report all concerns regarding the program to the appropriate business leader

2018 -2021

TEACHER ASSISTANT ALOUETTE LEARNING CENTER (CINCINNATI OHIO)

Welcome children and parents in the center

Reading books

Homework

Changing Diapers

Teaching preschoolers the basics

2016

RECEPTIONIST KEMPESKI HOTEL

Welcome, greet, and assist all guests with check- in and check-out

Answer phones and forwarding phone

Manage guest bookings and reservations

Assist with administration and other staff members as needed

BAKER FAMILY-OWNED BUSINESS

Help with orders

Baking cakes

French pastry

2015

CASHIER, BE DRESSED CLOTHING SHOP (BAMAKO MALI)

Process sales transactions

Answer incoming calls into directing callers in order to give accurate information

Customer greeting

Process returns and exchanges

Responsible for promoting store credit and reward programs

Cash handling

Ability to provide friendly and attentive responses to customer queries and issues

EDUCATION

JULY 2013

GED, CERTIFICATE FRENCH INTERNATIONAL SCHOOL JEDDAH SAUDI ARABIA

GRADUATED IN ECONOMICS

High school Diploma

2014-2015

INTENSIVE ENGLISH PROGRAM, XAVIER UNIVERSITY

2017

CERTIFICATE OF BACHELOR IN BUSINESS MANAGEMENT EUTG UNIVERSITY (MALI)

3.5 GPA

GRADUATED WITH HONORS

GRADUATED WITH DISTINCTIONS

SKILLS

French language

English language

Writing

Speaking

Reading

strong vocabulary (French and English)

Customer and personal service

Computer and electronics

Typing

Bilingual

Customer support

Communication

Leadership

Time management

Interpersonal communication

Negotiation

Critical thinking

Problem solving

Planning

Leadership

Decision making

Team work

Team management

LANGUAGE: French, Fluency in English and Bambara

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