Wen Qing Du

**** ********* ****, *******, ** ****7. Mobile: 470-***-****. E-mail: adrwj7@r.postjobfree.com EDUCATION: Computer Information Systems Associates: Network Concentration, 5-21-2012 Onondaga Community College, NY. GPA: 3.74

Bachelor of Science in Computer Information Systems, 12/08 State University of New York Institute of Technology at Utica and Rome.

PROFESSIONAL EXPERIENCE:

Uhaul Customer Service Representative(Work From Home): 2019 to 2021

• Follow designated procedures while assisting the customer.

• Understand required scripts and customer advisement.

• Provide excellent customer service.

• Use good time management practices.

• Work well with others and are a team player.

• Ability to navigate and use multiple computer programs at once.

Microsoft Xbox Support: August 2016 – Jan 2018

• Troubleshooting game installation, hardware and billing issues

• Provide over the phone support for xbox online/offline updates

• Account recovery process (compromised account, lost password)

• Create hardware fullfillment orders when necessary

HireDynamics September 2014 – July 2016

Software and Hardware Q&A

• Configuring computers to client’s specifications (ATT, AARONS, NORFOLK SOUTHERN)

• Specialized in software and operating system deployment including, not limited to, ARRON’S Lenovo Thinkserver, Crickets for point of sales, ATT workstations, Norfolk Southern specified laptop deployment. GAMESTOP work stations… etc. Etc.

• Configured Cisco switches for Coca Cola, Moffet Research Center (FL), ATT, Home Depot.

• Constructed and built server blades to client specifications including, not limited to ATT, HomeDepot.

• Point person on ATT RTC wedge project; including the documentation of procedures and maintaining stands of operation document.

• Inventory and organizations of ATT, AARONS, CRICKET, GAMESTOP workstations in database. Contracted Computer Operator for Osmose through CPS January 2011 -May 2011

Using GIS software to extrapolate information for clients.

• Working with ARC to interpret graphical information.

• Determine and record items located on power poles of various ownership; such as cable, fiber and power lines.

• Quality assurance; check and make corrections to data found and recorded by others.

• Report findings of quality assurance and update procedure documentation as needed for unusual cases.

SPECIALIZED SKILLS:

Fluent in Chinese (Mandarin), native dialect, can read as well.

CORE SKILLS:

Software:

• Microsoft Operating system

• Remote Desktop (remote desktop support).

• Norton Ghost (system back-up, restoration and deployment).

• MiniPE(computer repair, virus removal).

• Active-directory (create user and computer account).

• Adobe creative suite

• WAMP

• Various content management system

• HTML, CSS and Javascript (both in the first stage of learning) Operating Systems: Windows 2000, XP, Vista, 7. Macintosh OSX, Cisco iOS.