Customer Service Project Specialist

JO ANN COX

**** ******* **., *********, *****, **801, US • 432-***-**** • *********@*****.***

Positive relationship builder who is enthusiastic, versatile, and flexible in her sales operations. Strong Customer service skills. Positive relationship builder who is enthusiastic, versatile, and flexible in her search for a project specialist role in global sales operations with a progressive AdaptableMulti-task-oriented

With proactive and ambitious approaches, they have been successful in increasing employee productivity, customer satisfaction, and business profits. Responsible

With forward-thinking approaches and a clear focus on continuous improvement. Implemented 3 month training program to maximize pet owners understanding of pet services.

Customer needs assessment

Customer service

Pet charting information

Developed successful strategies and goals to penetrate new territories by assessing competitor offerings and approaches.

Creative problem solving

File/records maintenance

Conflict and dispute resolution

Customer needs assessment

Product ordering

Financial records and processing

Criminal Justice Police Academy - Associate of Applied Science - 1993 Odessa College - Odessa, TX

Emergency Medical Responder - 2022

EMS systems - Seminole, TX

Waiting on time to take National certification test OSHA TRAINER - 2009

CHSI

General Industry 501, 511

Train the trainer

Small Business Owner/Operator - June, 2000 to Present May, TX

Established confidence in pet owners.

Provided service to store customers and wrote customer contracts and invoices for equipment and services. K9 Handler - June, 1988 to June, 1993

Narcotic Consultants - Austin, TX

Tracked metrics such as overall health, behaviors, and diet to isolate and address concerns. Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys. Had an excellent attendance record and was always on time for work. Gradually increased touches and overall use to acclimate each animal to the feel of various harnesses and equipment. Traveled to various states to perform contraband searches with K9 and perform educational programs to businesses and schools. Professional Summary

Skills

Education

Work History

Texas Youth Commission

Was in charge of representing the workforce development team. Training youth in skills to present themselves for employment. Provided peronality and interest profiles to youth aiding them in potential job searches. Maintained a high level of professionalism and calmness with all personnel even in high-stress situations. Managed youth workers proram. Scheduling, monitoring job performance. Taught OSHA General industry and certified graduates Quality Assurance / Trainer/Risk Management - March, 2013 to June, 2014 G4S YOUTH SERVICES - Brownwood, TX

Enhanced and evaluated process functionality in order to reduce downtime and increase productivity. Implemented a new training program to improve skills and develop leaders from within the company. Raised safety awareness, resulting in no team injuries. Devised efficient work schedules for the team on a monthly basis to keep the project moving and each shift properly staffed. Provided job task coaching and performance strategies to new team members. New Hire Training

Audit training files, youth files and medical files insuring SOPs for State, County for incarcerated youth met guidelines. Osha 30

Certifications

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