Office management
Resume:
Haili Moseley
Hagerstown, MD *****
*********@*****.***
Authorized to work in the US for any employer
Work Experience
Production Welder/Fabricator
Novae Corp - Waynesboro, PA
April 2022 to Present
Warehouse Associate
FedEx Ground - Hagerstown, MD
October 2021 to February 2022
• Manually and strategically loaded trailers with packages ranging from 5 lbs to 120+ lbs
• Securely handled hazardous products on a daily basis
• Assisted unloading department as needed
Warehouse Associate
Amazon - Hagerstown, MD
September 2021 to October 2021
• Used forklift to receive, stow, and gather product
• Palletized shipments
• Used internal systems to maintain inventory
Assistant Manager
Valvoline Instant Oil Change - Hagerstown, MD
May 2020 to August 2021
• Assistant manager duties included total store operation as well as shifts working as an automotive technician and a customer service and sales associate
• Technician work varied from all regular vehicle maintenance, most commonly lube services, as well as occasional diagnoses and repairs
• Sales position included regular explanation of our services, with educational briefing, ultimately reaching specifies sales targets
• Worked with commercial fleets to create and maintain long-term contracts
• Finalized all services through internal POS system and handled payments
• Handled refunds, investigative claims, and service failures
• Day-to-day handled opening and closing the store, managing the floor, performing upkeep on our machinery, assisting employees through growth, handling vendors
• Enforced Covid-19 and regular safety and cleaning protocols
• Managed total store ops including weekly schedules, bank deposits, PNL audits, Health and Safety compliance, hiring and training, reviewing customer feedback through smg360, resolving employee conflicts, organizing team meetings, handling any injuries, camera audits, creating sales plans, managing total inventory and investigating variances, ordering stock, and consistently working to remove obstacles and find improvement in the workplace.
• Worked as acting manager repeatedly for up to 30 days at a time Floor Staff
Regal Entertainment Group - Hagerstown, MD
November 2019 to March 2020
• Worked the cash register and provided excellent, efficient service
• Maintained customer satisfaction and solved conflicts
• Prepared hot food
• Maintained cleanliness throughout building
• Trained new employees
Education
Bachelor's in Data Science / MIS
UMGC - Maryland
July 2022 to Present
High school diploma in Bilingual Completer - Spanish Clear Spring High School - Clear Spring, MD
August 2017 to January 2020
Skills
• Custodial Experience
• Customer Service
• Cleaning Experience
• Food Handling
• Spanish
• Busser
• POS
• Microsoft Word
• Cash Handling
• Upselling
• Oil Change
• Transmissions
• Vehicle Maintenance
• Food Safety
• Mechanical knowledge
• Supervising experience
• Management
• Sales
• English
• Facilities Maintenance
• Fabrication
• Blueprint Reading
• Welding
Certifications and Licenses
EPA Section 609
May 2021 to Present
EPA certification required to service automotive HVAC systems R1 Certification
July 2021 to Present
Business certification from Henley franchise granted to run your own automotive service center Pallet Jack Certification
Assessments
Verbal Communication — Expert
February 2020
Speaking clearly, correctly, and concisely
Full results: Expert
Basic Computer Skills: PC — Expert
May 2020
Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.
Full results: Expert
Food Safety — Highly Proficient
May 2020
Proper food handling, storage, and equipment use for preventing the spread of foodborne illness. Full results: Highly Proficient
Customer Focus & Orientation — Highly Proficient
May 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Attention to Detail — Expert
May 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Expert
Following directions — Expert
May 2020
Following multi-step instructions.
Full results: Expert
Work style: Conscientiousness — Expert
May 2020
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
Full results: Expert
Customer service — Expert
August 2021
Identifying and resolving common customer issues
Full results: Expert
Work style: Reliability — Expert
August 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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