Dr. Jackie Nickerson

Sandy Springs, Georgia *****

Email: adrwei@r.postjobfree.com

Cell 678-***-****

Reliable, dependable, innovative, strategic, leader, member service, medical and dental claims specialist, experience administration assistant and receptionist EMPLOYMENT BACKGROUND

Mindlance. LLC. Sandy Springs, GA 30328 January 2022 - March 31,2022 Cigna Dental Claims Advocate

Open enrollment intake, customer service, eligibility member service specialist Tactic Edge LLC. Sandy Springs, GA 30028 November 2019 – May 3, 2021 Senior Claim Member Services Analyst

Healthcare Administration reviews information and billing issues for National Hospitals, Urgent Care Clinics and Providers. Such as Piedmont, WellStar, Northside and Gwinnett Medical, Mount Sinai.

Advisor program eligibility Network provider and services for patients Nexxlinx Duluth, Georgia 30096 February 2017 - May 2017 Customer Service Retention and technical support

Time Warner Charter Communication residential and business accounts, technical support Connextions United Healthcare Orlando, Florida 2014- 2015 Customer Care Professional

Provided quality and satisfactory customer service for members. Offering members explanation of benefits, evidence of coverage, and prescription information. Research billing for accuracy and process electronic fund transactions payments. Documented all grievances, complaints, and appeals for members. Manpower Orlando, Florida 2013-2014

Assisted the Director of the Housing Authority.

Data entry, intake client’s information filed, scanned confidential documents. Implemented a scanning filing system that enhanced productivity. Performed miscellaneous tasks as required.

Randstad Staffing White Plains, New York 2012 to

2013

Customer Service, Collection CBC, Data Entry Claims State Farm insurance Hartsdale, New York

Answered phones, caseloads data entry, scanned files, mail distribution, requisition of supplies as well as additional clerical duties, during the Sandy catastrophic loss team. ER Solutions Inc. Dunwoody, Georgia 2005 to 2010

Customer Service Manager Escalations

Award winning Escalation Account Manager area of focus outstanding Customer Service. Track and report on enrollment, and early termination issues Handled inbound and outbound power outages call, taking, and taking new account Business and Residential. Processing ACH payments and making payment arrangements Community Service

Montefiore New Rochelle Hospital New Rochelle, New York 2016 Clerical Administration Assistant, and Chaplin

Volunteer Services department and Billing department with all clerical needs, answering phones, data entry of CPT codes, scanning medical billing documents. Retrieved religious patient's information. submitted confidential documents to billing and admission department, Higher Place Christian University Alpharetta, Georgia Doctrine in Philosophy and Christian Counseling completed 10/2020 University of Phoenix, Orlando, Florida Bachelor’s in Administration Transferred to (HPCU) 2015-2018

JTPA Columbus Georgia GED. 1991