Personal Assistant Customer Service
Resume:
Amanda Doman
Professional Summary
Experienced professional with 10 years of demonstrated success in customer service, administrative roles, and youth mentor/role model educational roles - backed by a degree in Psychology. Exceptional influencer - able to negotiate with and motivate prospects and clients. Continuously review the effectiveness of organizational and leadership efforts to identify new tactics and strategies to meet every perspective goal.
Work History
Ekron Elite Trucking Transportation - Logistics Coordinator
Middlesex, NJ
05/2019 - 06/2021
Managed payroll for all truck drivers
Received Bill of Laden and processed payment with prospective company
Kept track of movement and progress of each driver and reported appropriately to the client
Input driver information for current load pickup into system
Organized all paperwork pertaining to drivers, office, and CEO of company
Ensured freights were loaded safely and documentation was received
Prepared lease agreement for potential clients
Communicated effectively with drivers, clients, and co-workers so the working day would run smoothly
Modified pre-determine routes when needed
Relay work reports and orders to the owner
Ensured the freight was in compliance with quality and quantity of goods received with the description of bill of laden
The Nanny House - CEO
01/2017 - Current
Provide skilled and compassionate childcare and household management for private family
Oversee needs of children - including cooking, cleaning, transport, and volunteering with children's programs in school and recreational programs
Handle daily administrative needs while attending to appearance and operation of household
Anticipate and act upon individual needs of household members and identify areas of concern
Manage calendars and scheduled events - including travel, entertainment, and luxury service appointments
Communicate effectively on behalf of clients with extensive use of telephone, email, text, and/or fax
Process and account for household payments and petty cash; organize and secure files and records
Hillsborough School District - Substitute Teacher
12/2016 - 01/2017
Worked out teacher lesson plans, give out class work and assignments, and ensured effective discipline and class control
Concluded evaluations and daily reports to give account of any information pertaining to the events of the day
Directed the learning procedure in the direction of accomplishing curriculum objectives and goals as implied in the lesson plans for projects, lessons, or units assigned
Ensured an orderly and tidy classroom
Adhered to all procedures, guidelines, and policies followed by regular teachers in line with recommended teaching procedure
Ensured a sustainable relationship with parents, pupils, school personnel and members of the public by communicating in a confidential, polite, and refined manner
Youth Consultation Services - Personal Assistant/Mentor
01/2015 - 05/2016
Assisted supervisor in identifying and resolving site problems and concerns
Conducted midnight inspection with the SRT-Coordinator
Documented daily client observations/issues in unit log
Documented incidents/physical controls on appropriate forms
Documented vehicle usage and condition in appropriate logs
Documented client behaviors as per program behavior management plan
Adhered to supervision policy concerning room checks, time out, alerts, midnight shift
Adhered to state and agency mandated staff to client ratios (dependent on program requirements) Consulted with staff regarding interactions and interventions
Counseled and advise clients on facility rules and regulations
Informed clients of their rights and insure the same
Created and consistently use of daily routines to meet individual client needs, including upkeep of sleeping areas, and housekeeping tasks when applicable
Motivated and introduced clients to new activities in conjunction with treatment goals Appropriately communicated relevant ideas, information, feelings, and observations with clients Appropriately deescalated potential crisis situations and if necessary was prepared to control client physically (in accordance with YCS procedures, certifications and physical restrain Technique)
Prepared areas and lead and participate in any client activities (including but not limited to mealtimes
Mizane Staffing - HR Recruiter/Program Manager
04/2006 - 12/2011
Managed the GSA Contract and The State of New Jersey Contracts
Recruited applicants for positions ranging from administrative, nurses, and laborers
Searched resumes on data base, website, and submitted resumes to employer
Serviced accounts and coordinated work orders
Responsible for pre-screening, interviewing, reference, and background check
Created spreadsheets, invoices, and maintained nurse's schedules
Assisted HR Department by Pre-screening all resumes sorted and selected most qualified candidates to continue interviewing process
Provided support to management staff and presented information at staff meetings
Processed billing of client invoices and distribution of checks
Input of applicants and client information into database, maintained and updated employee's files
Johnson & Johnson HCS, Kelly Services - Account Payable / Project Analyst
09/2005 - 03/2006
Responsible for daily correspondence with various clients to verify accounts payable information
Cross referenced clients' information for inconsistencies and updated accounts when authorized
Reviewed inconsistent accounts and updated information on the Health Care Systems Database
Created spreadsheets documents and updated client accounts
*************@*****.***
Hillsborough, NJ 08844
Online Digital Resume
Skills
Skills and Qualifications
Youth Mentor/Role Model
Administrative Support
Project Management
Strategic Planning
Account Management
Written and Verbal Communication
Customer Service
Microsoft Office
Education
2010
Thomas Edison State College
Trenton, NJ
Bachelor's Degree: psychology
2005
Raritan Valley Community College
Raritan, NJ
Associates: Liberal Arts and Science
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