Sales Associate Customer Service

Professional Summary

Skills

Work History

TџюѐѦ SюћёђџѠ

**** ********* ******, ******, ** 38801 • 662-***-**** • ***********@*****.*** Experienced management professional with strong leadership and relationship-building skills. Responsible and mature supervisor who thrives in fast-paced environments. Enjoys working as part of a team to achieve business goals.

Relationship building

Sales

Excellent people skills

High energy

Products and services

Product knowledge

Professional demeanor

Social perceptiveness

Multi-tasking strength

Problem-solving skills

Interpersonal skills

Inventory management

Able to persuade others effectively

Opening and closing procedures

Adapt to diverse groups

Exceptional customer service

Communications

Customer Service Supervisor, 02/2008 to 04/2015

Asurion – Tupelo, MS

Capitalized on upsell opportunities with new and potential customers. Scheduled appointments with service professionals. Managed total department call volume of 500+ per day. Responded to customer requests with friendly, knowledgeable service and support. Researched complex problems and resolved issues in a timely manner. Completed documentation and logs each day and generated weekly reports detailing activities. Coordinated department schedules to maximize coverage during peak hours. Directed training of new team members and mentored each to promote productivity, accuracy and friendly service.

Oversaw team of 20-30 customer service professional assisting DirecTV customers. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Referred unresolved customer grievances to designated departments for further investigation. Answered customer telephone calls promptly and in an appropriate manner. Educated customers about the brand to incite excitement about the company's mission and values. Cashier, 05/2015 to 12/2016

Sprint Mart – Tupelo, MS

Kept work areas clean, neat and organized for maximum productivity. Trained new cashiers on procedures, customer service and sales techniques. Kept checkout areas clean and neat to maintain a professional appeal. Accepted both cash and credit card payments according to established company procedures. Requested forms of identification when needed for specific transactions, checked details and promptly verified purchasing ability.

Created and maintained cash reports at end of each shift. Engaged customers warmly and provided immediate and dedicated assistance. Pharmacy Sales Associate, 09/2015 to 10/2017

Wal Mart Stores Inc – Tupelo, MS

Organized products on racks and displays with focus on visual appeal and brand standards. Collected co-payments or full payments from customers. Reviewed and verified customer information and insurance provider information. Communicated instructions to patients or caregivers. Answered incoming phone calls and addressed questions from customers and healthcare providers. Sales Associate, 10/2017 to Current

Wal Mart Stores Inc

Organized products on racks and displays with focus on visual appeal and brand standards. Helped customers with questions, problems and complaints in person and via telephone. Ensured up-to-date maintenance of computer inventory listings. Prepared merchandise for distribution and placement across sales floor. Directed individuals to merchandise locations.

Prepared sales slips and sales contracts.

Trained and served as a peer coach for new sales associates. Accepted and processed returns.

Monitored entrances, exits and fitting rooms for signs of theft. Maintained adherence to all company protocols.

Stocked shelves and supplies and organized displays. Worked collaboratively in team environment.

Forklift Driver, 11/2016 to Current

Education

Diversity Vuteq – Blue Springs, MS

Worked in a team environment to maintain high levels of productivity. Placed loads in the optimal manner to maximize efficiency of work. Completed inventory cycle counts as needed.

Transported goods between warehouse locations according to shipment and storage needs. Checked items against documentation for accuracy.

Removed orders from storage, wrapped and staged for shipments. Associate of Arts: Business Management, 2013

Itawamba Community College - Fulton, MS

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