Customer Service Rep
Resume:
LORRAINE KAYE M. TABOTABO
PERSONAL PROFILE
SKILLS
CAREER SUMMARY
June 2020 - June 2022
Sykes Asia, Inc. - Cebu
Check to ensure that appropriate
changes were made to resolve
customers’ problems.
Send email notifications to
customers about their refund
requests, refund statuses, and
processed compensations.
Answer customers' queries and
resolve issues.
Customer Service Rep.
September 2019 - May 2020
One Central Hotel - Cebu City
Managed the whole pastry kitchen.
Since the hotel didn’t hire a chef
de partie or a pastry chef.
Supervised in food preparation,
inventory, creating menu items,
recipes, and developing different
sweets, desserts, and breads.
Trained and supervised the staff in
pastry.
Supervised the Pastry Kitchen.
Commis 1
********.**@*****.***
https://www.linkedin.com/in/lktabotabo
Allego Street, Brgy. 6, Tuburan, Cebu
I am an independent and
competitive team-player, very
willing to learn and be trained
under seniors/supervisors.
Can work under pressure and
comfortable in various
environments.
Strong customer service
background.
Highly familiar with office
computer tools & software (e.g.,
Microsoft Office/Office 365,
Zendesk, Slack)
I'm Lorraine, a dedicated, result-oriented, and
team player individual. I have a strong customer
service background. I have a positive mental
attitude and can communicate orally and in
writing proficiently.
I have a passion for baking from which I got
majority of my creative skills.
October 2018 - September 2019
EPERFORMAX Contact Center
Check to ensure that appropriate
changes were made to resolve
customers’ problems.
Customer Service Rep.
June 2015 - January 2016
Bake and More (formerly Mehl & Zucker
Assigned to the production and
display of various cakes and
pastries.
Achieve high administrative output
(market list, inventory of stocks,
costing).
Assigned in marketing in outsourcing
and purchasing of ingredients.
Assigned to create new menu items.
Assistant Pastry Chef
March 2017 - October 2017
Vikings Luxury Buffet SM City Cebu
Commis 2
Assigned to the production and
display of various pastry and
desserts.
Prepares the paper works (market
list, inventory).
July 2016 - March 2017
Crimson Resort and Spa Mactan
Pastry Cook
Assigned to the production and
display of various pastry and
desserts.
Prepares the paper works (market
list, inventory).
April 2014 - May 2014
Fairmont Raffles Makati
Baker
Assigned to do the mise en place
and production of breads.
Assigned to do the display and pull-
out of breads in the buffet area.
ACADEMIC BACKGROUND
January 2013 - February 2014
Diploma in Bakery and Pastry Arts
and Kitchen Management
ISCAHM - CEBU (International
School of Culinary Arts and Hotel
Management)
June 2009 - March 2010
Bachelor of Science in Information
Technology
University of San Carlos - Main
June 2005 - March 2009
Secondary Education
St. Alphonsus Catholic School
CHARACTER REFERENCES
Brian Bernaldez 099*-***-****
Devonna Quiroga 096*-***-****
Neil Vaño 092*-***-****
Coach Level II, EPERFORMAX Contact
Center
Customer Service Team Lead, Sykes
Asia Inc.
Pastry Chef, Crimson Resort and Spa
Mactan
Contact this candidate