Vanessa Kidd adrw9g@r.postjobfree.com 615-***-****

PROFESSIONAL SUMMARY

Dynamic, enthusiastic and conscientious Customer Service Representative with extensive ina variety of office environments, and proven ability to work with others in fast-paced working situations. Excellent communication skills, both verbal and written. A team-player who enjoys working with the customer - a definite “people person”. Outstanding troubleshooting skills with efficient and successful solutions. Highly motivated, dependable, goal-oriented, and flexible. SKILLS

Microsoft Word, Excel, and Outlook, customer service, data entry, scanning, light industrial, time and attendance, problem resolution, invoicing, order entry, general clerical skills, returns and answer phones in call center environments as well as point of service desk. PROFESSIONAL EXPERIENCE

Aramark Sept 2020 - Current

Nashville, TN Full-Time

HR Coordinator I

* Receive incoming calls in a call center environment

* Answer various inquiries from HR field staff

* Assist current applicants, new hires and former employee research request

* Process case fields created by field personnel: research or reassign the case for resolution

* Respond to voice mails received in a timely manner Express Staffing June 2020 - Aug 2020

Nashville, TN Temporary Full-Time

Lab Tech

* Worked at PathGroup Labs

* Scanned COVID specimens from local testing locations

* Worked overtime as required

The General Auto Insurance June 2017 - Aug 2020

Nashville, TN Full-Time

* Customer Service Rep - BA

* Receive incoming calls in a call center environment.

* Answer questions regarding individual car insurance policies.

* Respond to request for proof of coverage, creation of binders/SR22 filings.

* Processed payments and or explanation of billing.

* Enter all notes taken during the call prior to transferring, if necessary. Automated Health Systems March 2015 - June 2017

Nashville, TN Temporary Full-Time

Customer Service Member - Tier 1

* Receive incoming calls in a call center environment.

* Answer questions regarding Tenn Care, Medicare Medicaid coverage.

* Correct and confirm all PHI.

* Enter all notes taken during the call prior to transferring to Tier 2 Agents to complete calls. PL Marketing Feb 2012 - Oct 2015

Nashville, TN Full-Time

Reset Team Member

* Reset product according to POG (Plant-O-Gram).

* Change shelving heights and widths according to POG.

* Assisting other team members as needed.

* Traveling to other stores per-weekly schedule.

TA Staffing May 2011 - July 2012

Nashville, TN Temporary Full-Time

Stower (contract with Amazon)

* Scanned product with a held scanner to determine stowing location in warehouse.

* Inspected merchandise for damage.

* Lifted, sorted and walked the length of a football field repeatedly. SMX Dec 2010 - March 2011

Lebanon, TN Temporary Full-Time

Sorter (contract with Amazon)

* Sorted merchandise ordered through Amazon prior to being released for shipment.

* Used a hand held scanner for the correct slot while sorting.

* Inspected merchandise for damage.

* Lifted, sorted and walked through the warehouse as needed. Break in employment due to providing family care for elderly parent. Odd Job Services Feb 2006 - Aug 2008

Nashville, TN Full-Time

Office Assistant

* Processed leave and attendance.

*Operated multi-line phone system.

* Provided customer service.

* First point of customer/client access to correct and/or resolve any disputes.

* Responsible for solving the issues, or knowing who could. Break in employment due to looking for work and providing family care for elderly parent. Wood Personnel Services April 2005 - June 2005

Murfreesboro, TN Temporary Full-Time

Returns Clerk (contract Ingram Content Group)

* Processed magazine returns.

* Scanned magazine covers to verify which book company to generate the return credit for. State of Tennessee Aug 2003 - April 2005

Nashville, TN Full-Time

1. Administrative Secretary

* Processed leave and attendance for staff and daily statistical logs.

* Answered phones, faxed or scanned needed documents.

* Assisted Human Resources as needed.

2, Personnel Analyst

*Maintained any corrections needed for any personnel transactions.

*Kept backup for any corrections:corrections made during payroll, leave balances. Baptist Healthcare Group June 1998 - May 2003

Nashville, TN Full-Time

Patient Registrar/Receptionist

* Registered patients and accepted co-pays.

* Verified and uploaded insurance.

* Prepared next day patient files containing their ICD-9 forms with all PHI embossed on each.

* Performed medical office administrative responsibilities: maintained clean, clear waiting area,

* Rotated switchboard duties with co-workers, while still scheduling patient appointments. EDUCATION

University of Houston, Downtown / Houston, TX

Tennessee State University / Nashville, TN

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