Ashley Rawley

Customer Service Professional

https://www.linkedin.com/in/ashley-rawley-88a472b0

202-***-**** adrw8h@r.postjobfree.com

PROFESSIONAL SUMMARY

Over 10 years of professional call center and scheduling experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. Worked as call center technician at multiple locations in the DMV area.

RELEVANT PROFESSIONAL EXPERIENCE

Comcast, Prince George’s County MD, Arlington & Alexandria VA (February 2017- January 2018) Cable Technician/ Installation Technician

Installing, maintaining and repairing residential cable infrastructure

Performing maintenance on existing cabling systems

Testing newly installed or relocated cables according to company specifications

Shopper’s Food Warehouse, Hyattsville MD (December 2016- February 2017) Cashier/Front End Associate

Providing advice or recommendations after understanding customer needs

Managing a high volume of transactions on a daily basis

Cross-selling and upselling products

Operating cash desk equipment like scanners, scales, cash registers and other devices

Verizon Telecom, Washington DC (March 2006-September 2009)

Frame Attendant Technician

Troubleshoots problems that will require copper repair, copper maintenance, copper slicing, faultfinding, etc.

Performs continuity and/or conformance testing.

Reads and interprets customer service orders

Interacts with customers professionally and courteously via telephone or on the premises

ADDITIONAL SKILLS

5 years of experience installing, service and maintain, repair and modify the low voltage category cabling, communications cabling. Including single mode/multimode fiber optics, Cat5 and Cat6 copper, twisted pairs and coaxial.

EDUCATION & TRAINING

BICSI Network Cabling Certificate Washington DC 2016

Devry University Bethesda MD 2007-2009 completed 26 credits towards BS of Information Systems Technology

Roosevelt Senior High Washington DC 2005 highschool diploma

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