Terrence Mcmillian

Seeking Entry Level IT Support Role

Pike Road,AL 36064

adrw7y@r.postjobfree.com

+1-470-***-****

Authorized to work in the US for any employer

Work Experience

Insert Technician/Help Desk

Hanger, Inc. - Texas, United States

June 2021 to June 2022

Insert Technician

The Insert Technician perform help desk Tier 1 role processing order tickets for clients. Troubleshooting computer issues with orders for clients using Windows 10 software. Basic Computer literacy skills processing information and recording data in the system using Microsoft Excel spreadsheets. Programs use were Trend Chu / Trend Live. Also experience with using Active directory resetting passwords from lockout accounts. Establishing new accounts for new users. Using ticketing software programs such as Service Now,Jira and etc.

Quality Assurance Analyst ( Contract)

Hire Dynamics /Management Data Information Systems - Alpharetta, GA February 2021 to June 2021

Quality Assurance inventory of Servers, Cat 5e cables, Ethernet,and other computer parts for Shipping. Basic Computer skills Using software Microsoft Axapta . Performing Configurations on Servers using Microsoft Dynamics software. Record Sales orders under Microsoft Excel . Work close with Network Lab Technicians daily taking inventory pictures of Servers shipping and recording data into system on spreadsheets to keep track of shipments in case of damage units from via shipping through third party vendors such as FedEx and Ups .

Delivery Driver

FedEx Ground - Norcross, GA

July 2019 to December 2020

• Managing deliveries on existing route daily to businesses and residential customers.

• Picking up shipments from businesses and customers in a timely manner.

• Training new employees for new positions that come available.

• Help assist and manage other employees with in different route locations .

• Obey traffic laws and follow established traffic and transportation procedures.

• Report any mechanical problems encountered with vehicles.

• Present bills and receipts and collect payments for goods delivered or loaded.

• Verify the contents of inventory loads against shipping papers.

• Turn in receipts and money received from deliveries.

• Read maps and follow written or verbal geographic directions.

• Report delays, accidents, or other traffic and transportation situations to bases or other vehicles, using telephones or mobile two-way radios.

Delivery Driver

Direct Hit Logistics - Norcross, GA

June 2015 to July 2017

• Managing deliveries on existing route daily to businesses and residential customers.

• Picking up shipments from businesses and customers in a timely manner.

• Training new employees for new positions that come available.

• Help assist and manage other employees with in different route locations .

• Obey traffic laws and follow established traffic and transportation procedures.

• Report any mechanical problems encountered with vehicles.

• Present bills and receipts and collect payments for goods delivered or loaded.

• Verify the contents of inventory loads against shipping papers.

• Turn in receipts and money received from deliveries.

• Read maps and follow written or verbal geographic directions.

• Report delays, accidents, or other traffic and transportation situations to bases or other vehicles, using telephones or mobile two-way radios

Education

Certification in Information Technology

Coursera/ Google Professional Certification IT Support Program - United States April 2022 to Present

High school diploma or GED

Skills

• Customer service (10+ years)

• Microsoft Office (10+ years)

• Microsoft Excel (1 year)

• Microsoft Word (10+ years)

• Microsoft Outlook (4 years)

• Windows (10+ years) (10+ years)

• Six Sigma

• Computer Networking

• Network Support

• Troubleshooting

• Linux

• VPNs and Proxies (Less than 1 year)

• Software deployment

• Operating Systems

• Network Monitoring

• Customer support

• System Administration

• PowerShell

• Data management and recovery (Less than 1 year)

• Network monitoring (Less than 1 year)

• Software Management (10+ years)

• Operating systems (10+ years)

• Remote Connection and Virtual Machines (Less than 1 year)

• Implementing and Managing directory Services (Less than 1 year)

• Routing Concepts (Less than 1 year)

• Security (Less than 1 year)

• Packaging and Software Management (Less than 1 year)

• Basic Computer Architecture (10+ years)

• Process Management (Less than 1 year)

• Permissioning (Less than 1 year)

• Centralized Management (Less than 1 year)

• Configuration (Less than 1 year)

• Firewall

• LAN

• Active Directory

• Mac OS

• TCP/IP

• Encryption

• Azure

• Remote access software

• Microsoft Outlook

• Windows

• Software troubleshooting

• Communication skills

• DNS

• LDAP

• Network administration

• Technical Support

• Remedy (Less than 1 year)

• ServiceNow

• Help Desk

• Retail (10+ years)

• Customer support (10+ years)

Links

https://www.credly.com/badges/920d1c69-ffad-434a-a30b-f6949d794acd/public_url https://www.linkedin.com/in/terrence-mcmillian-012695236 Certifications and Licenses

Google Professional Certification IT Support

March 2022 to Present

Google IT Support Certificate have completed five-courses, developed by Google, that include hands- on, practice-based assessments and are designed to prepare them for entry-level roles in IT support. They are competent in foundational skills, including troubleshooting and customer service, networking, operating systems, system administration, and security. Driver's License

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