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Service Representative Data Entry

Location:
Houston, TX
Posted:
July 28, 2022

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Resume:

AMANDA CURRY

*** *** **** **

Stafford, TX. *****

Phone: 832-***-****

Email: adrw6r@r.postjobfree.com

Objective

To obtain a position in an environment where there is a need to serve existing and potential customers with a pleasant attitude while interacting with people and using interpersonal to ensure a positive customer relationship.

Experience

BCForward-(04/2021-01/2022)

Data Entry

Verifying data from OCR tool

Typing in data on Medicaid and Medicare claim forms

Processing claim forms

Asurion– (05/2020-02/2021)

Customer Service Representative

•Answering inbound calls

•Assisting customers with making payments

•Verifying deductible and warranty status.

•Assisted with filing claims.

•Provided status of claims.

Resource Staffing -(09/2019-03/2020)

Customer Service Representative

•Answering inbound calls

•Taking payments

•Assisting customers with making payments

•Using multiple programs at one time

•Verifying insurance benefits

•Verifying copays

•Updating account information

•Answering benefit questions

DAVID'S BRIDAL -(10/2016-07/2019)

Stylist

•Assisting customers with purchases

•Helping customers make clothing decisions

•Handling cash

•working the Bridal Shows

SUTHERLAND GLOBAL SERVICES - (12/2013-02/2019)

Customer Service Representative

•Answering inbound calls and making outbound calls

•Taking payments

•Assisting customers with making online purchases

•Using multiple programs at one time

•verifying insurance and co pays

•Assisting with online technical issue

•Updated account information in databases

•State to state transfers

•Upselling products

•Title issue and releases

•Submitting insurance claims for electronics

AT&T – (03/2011-11/2012)

Customer Service Representative

•Escalated calls to the appropriate department when necessary

•Assisted customers with software issues such as email, browsers, and applications so users would be knowledgeable about technical procedures

•Educated client on the hardware functions of hooking up USB and networking devices to ensure multiuser productivity

•Accessed confidential information in a discreet manner to ensure privacy and security

•Walked customers through complete orientations to guarantee member can connect and browse the internet without complication

•Updated account information in databases

•Supported Windows Operating system upgrades.

Education

Oak Brook Baptist High School

5909 W Loop S.

Bellaire, TX 77401

Skills

Microsoft Office Suite, Windows Operating Systems, Problem Solving,

Customer Service, Wi-Fi, LAN, Phone Etiquette,

Communication Expert, Outlook, CRM, Salesforce, Data Entry



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