Specialist Data Entry

Sheila Adaobi Chinaeke

215-***-**** ************@*****.***

*** ***** ****, *** ***, Norristown, PA 19401

SUMMARY

A quality analyst/specialist with blend of experience and skills in corporate administrative clerical IT troubleshooting services, data entry and quality assurance maintenance. Within a tier 1 pharmaceutical company, I possess advanced knowledge and experience in handling all quality issues including, SLA/KPIs reporting, industry Standard Operating Procedures (SOPs) monitoring, validation, initiation and execution of relevant system and SOP changes.

CORE COMPETENCIES

Passion for leadership in the quality assurance space Supervisory and administrative skills Documentation specialist Quality specialist Data entry and reporting strong interpersonal relationship skills Team leadership administration and skills collaborative skills working within cross-functional teams Prompt delivery on assigned task

EDUCATION

North Carolina Central University, Durham May 2019

Master of Information Science (GPA: 3.7/4.0)

Major: Information Science with concentration in Strategic information management

North Carolina Central University, Durham NC May 2016

Bachelor of Science (GPA: 3.5/4.0)

Major: Criminal Justice with concentration in Law Enforcement

WORK EXPERIENCE

Merck & Co., Inc. (Merck Sharp & Dohme) -CBRE Account, Lansdale, PA March 2021 to Present

Supervisor: Record Administration /Regulatory compliance and Quality Control

i.Record administration Supervisory role:

Managed and supervised activities of my various direct reports

Proactively maintained calendars for senior leaders and schedules of work for all my direct reports in alignment with company priorities

Supervised the development and implementation of procedures and systems that improve records management function.

Managed and trained my direct reports on record system user access and ways to control user setup and document uploads.

Managed overall document library, client document mailboxes and other record resources.

Ensured appropriate documentation actions are taken timely at a required quality level and in accordance with extant company and State/Federal policies, procedures, and regulations

Quarterly evaluated role specific performances of my direct reports

Provide a high quality and standard customer services including receiving clients and attending deliveries in the control forms unit.

Taking charge of Controlled Printed Master Forms by printing, issuing, reconciling the forms as well as monitoring and reporting of the forms.

ii.Regulatory compliance and quality control supervisory role:

Trained my direct reports on retention of SOP compliance for the purpose of monitoring, verification and possibly undertaking SOP and system changes when the need arises.

Supervised all quality issues to ensure capability of providing oversight functions as well as creating reports for SLA/KPIs when the need arises.

Researched hardware and software products related to workflow and document management

Maintained effective, proactive, and prompt messaging of the management team of any potential compliance issues with all process

Reported to my manager of any potential derogatory issues identified during the quality process and have always worked in collaboration with the team to resolve identified issues

Trains new hires and my direct reports on regulatory requirements and record administrations

Bankers Life Insurance Company, King of Prussia, PA February 2020 to January 2021

Administrative Assistance/Insurance Agent

Maintains workflow by studying methods; implementing daily workflows; and developing reporting procedures

Creates and revises systems and procedures by analyzing operating practices, recordkeeping systems, forms control, office layout, and Oscr client reach out platform

Performs special projects in spreadsheet and or word processing

Resolves administrative problems by coordinating preparation of insurance reports, analyzing enrollment data, and identifying solutions

Maintains client’s health and medical information and credentialing files

Provides information by answering questions and requests to clients

Completes operational requirements by scheduling and assigning administrative projects, expediting work results.

Contributes to team effort by accomplishing related results as needed

Completing life insurance enrollment data entry and updating spreadsheets daily

RegEd Raleigh, NC August 2016 – November 2019

Administrative Assistance/Quality Assurance Specialist

Support internal quality systems and assuring compliance within our client’s regulations

Participate in audits and inspections by regulatory agencies

Support supplier control program including external vendor audits

Involved in multiple documentation review and developing and deploying training for pertinent quality systems

Support internal training program while maintaining current standard operating procedures and implement new procedures as needed

Provided administrative assistance to the Certification Program director with routine and complex tasks relating to certification program management for insurance educators

Provide quality assurance support/advice to operational departments in support of new and existing projects and products.

Actively manage the implementation of quality systems of our clients such as deviation, complaints and CAPA management, change controls and risk assessments; and ensure that quality systems are continuously improved with the objective of assuring the GMP compliance and quality of pharmaceutical products

Served as primary point of contact for insurance educators and coordinated communication between insurance educators and certification specialists

Supported the development and maintenance of certification program including implementation of certification policies and procedures and documentation management

Provided consultation and interpretive guidance to educators in meeting certification requirement

Led the communication of all new certification policies and procedures to all educators

Served as program representative at various events and meetings

TECHNICAL PROFILE

Microsoft Words

Microsoft PowerPoint

Microsoft Excel

Quality Docs and SharePoint

Contact this candidate