Customer Representative Service
Resume:
LaShawn Clark
Allentown, PA *****
***************@*****.***
Highly motivated, entrepreneurial professional with a proven record of generating and building relationships. Self-starter with exceptional interpersonal and organizational abilities while demonstrating exceptional communication and customer service. Allentown, PA 18104
Willing to relocate to: Fayetteville, GA - College Park, GA - Atlanta, GA Authorized to work in the US for any employer
Work Experience
Caterer
LaShawn's Cajun Cuisine - Allentown, PA
June 2009 to Present
Strong communication and customer service skills. Knowledge of safe food handling and preparation techniques. Problem solving, conflict resolution and business management skills. Creative thinking and design skills.
Customer Service Associate
Hobby Lobby - Allentown, PA
December 2019 to February 2021
Engaging with customers on behalf of the company. Providing introductory information to new associates, ensuring product satisfaction with services, following up with product orders, upselling, finding product solutions, restocking, inventory, decorating, fabric cutting and cashiering Retail Sales Associate (Cosmetics/Fragrances)
Macy's - Allentown, PA
November 2019 to June 2020
Responsible for providing personalized professional service to customers, by recommending appropriate products. Selling and demonstrating designer cosmetics and high end fragrances. Upselling, gift wrapping when necessary, inventory, restocking, cashiering, following up on private sale orders. AT& T Customer Representative
Synchronoss Technologies - Allentown, PA
January 2019 to May 2019
Manage customer needs and inquiries while administering all collections and billing functions to ensure their information is accurate for final processing. Insurance Customer Representative
Sykes Enterprises - Allentown, PA
October 2017 to March 2018
Provided accurate and efficient information and resolved any emerging problems with our customer accounts pertaining to Blue Cross insurance.
Insurance Sales Agent
Bankers Life - Allentown, PA
June 2017 to February 2018
Presented and sold retirement insurance solutions. Medicare Supplement plans, LTC plans Accident and Health Agent
PeopleShare / OPTUM 360 - Allentown, PA
July 2015 to June 2016
Worked in a call center environment, with members of a health insurance company to provide appropriate solutions for patients and clients.
Education
Diploma in Culinary Arts
The French Culinary Institute - New York, NY
Attended in Nursing
New York Technical College - Brooklyn, NY
High School Diploma in Medical Office Assistance
Clara Barton High School - Brooklyn, NY
Skills
• Insurance Sales
• Culinary Experience
• Upselling
• Kitchen Management Experience
• Business Development
• Restaurant Management
• Kitchen Experience
• Pricing
• Billing and financial reconciliation
• Customer Service
• insurance claims
• data entry
• Account Management
• Retail / Sales/ POS Systems
• Community Outreach
• Microsoft Word
• Events and Catering
• Cooking
• Salesforce
• Banquet Experience
• Inventory Control
• Food Safety
• Food Production
• Profit & Loss
• Food Preparation
• Restaurant Experience
• Menu Planning
• Purchasing
• Cleaning Experience
• Merchandising
• Negotiation
• Sales Management
• Outside Sales
• Retail Sales
• Labor Cost Analysis
• Mentoring
• Sales
• Leadership
• Telemarketing
• Recruiting
• Quality Assurance
• Business Management
• Events Management
• Marketing
• Customer support
• Cold calling
• Inside sales
• B2B sales
• Event Planning
• Hospitality
• Fraud
• Medicare
• Call center
• Typing
• ICD-10
• Medical terminology
• Documentation review
Certifications and Licenses
ACCIDENT/ HEALTH/ LIFE AND FIXED ANNUITIES LICENSES April 2016 to May 2024
License Type: Resident Producer Indv.
ServSafe National Restaurant Association
May 2020 to May 2025
ServSafe Food Protection Manager Certification.
Accredited by the American National Standards Institute ( ANSI)- Conference for Food Protection (CFP). Long Term Care Certification Training
May 2022 to May 2024
Certified in Long Term Care Insurance
Principles of Life and Health Certification
May 2022 to May 2024
Certified in Life and Health Insurance
Life and Index Annuities Certification
May 2022 to May 2024
Certified in the understanding of Life Insurance Contracts and Index Annuities Business Development Certification
September 2010 to Present
Certified in marketing and the steps to take in building a business. Ethics, Anti-Money Laundering, and Fraud Certification May 2022 to May 2024
Insurance Producer License
Food Handler Certification
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