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Customer Representative Service

Atlanta, GA
July 28, 2022

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LaShawn Clark

Allentown, PA *****


Highly motivated, entrepreneurial professional with a proven record of generating and building relationships. Self-starter with exceptional interpersonal and organizational abilities while demonstrating exceptional communication and customer service. Allentown, PA 18104

Willing to relocate to: Fayetteville, GA - College Park, GA - Atlanta, GA Authorized to work in the US for any employer

Work Experience


LaShawn's Cajun Cuisine - Allentown, PA

June 2009 to Present

Strong communication and customer service skills. Knowledge of safe food handling and preparation techniques. Problem solving, conflict resolution and business management skills. Creative thinking and design skills.

Customer Service Associate

Hobby Lobby - Allentown, PA

December 2019 to February 2021

Engaging with customers on behalf of the company. Providing introductory information to new associates, ensuring product satisfaction with services, following up with product orders, upselling, finding product solutions, restocking, inventory, decorating, fabric cutting and cashiering Retail Sales Associate (Cosmetics/Fragrances)

Macy's - Allentown, PA

November 2019 to June 2020

Responsible for providing personalized professional service to customers, by recommending appropriate products. Selling and demonstrating designer cosmetics and high end fragrances. Upselling, gift wrapping when necessary, inventory, restocking, cashiering, following up on private sale orders. AT& T Customer Representative

Synchronoss Technologies - Allentown, PA

January 2019 to May 2019

Manage customer needs and inquiries while administering all collections and billing functions to ensure their information is accurate for final processing. Insurance Customer Representative

Sykes Enterprises - Allentown, PA

October 2017 to March 2018

Provided accurate and efficient information and resolved any emerging problems with our customer accounts pertaining to Blue Cross insurance.

Insurance Sales Agent

Bankers Life - Allentown, PA

June 2017 to February 2018

Presented and sold retirement insurance solutions. Medicare Supplement plans, LTC plans Accident and Health Agent

PeopleShare / OPTUM 360 - Allentown, PA

July 2015 to June 2016

Worked in a call center environment, with members of a health insurance company to provide appropriate solutions for patients and clients.


Diploma in Culinary Arts

The French Culinary Institute - New York, NY

Attended in Nursing

New York Technical College - Brooklyn, NY

High School Diploma in Medical Office Assistance

Clara Barton High School - Brooklyn, NY


• Insurance Sales

• Culinary Experience

• Upselling

• Kitchen Management Experience

• Business Development

• Restaurant Management

• Kitchen Experience

• Pricing

• Billing and financial reconciliation

• Customer Service

• insurance claims

• data entry

• Account Management

• Retail / Sales/ POS Systems

• Community Outreach

• Microsoft Word

• Events and Catering

• Cooking

• Salesforce

• Banquet Experience

• Inventory Control

• Food Safety

• Food Production

• Profit & Loss

• Food Preparation

• Restaurant Experience

• Menu Planning

• Purchasing

• Cleaning Experience

• Merchandising

• Negotiation

• Sales Management

• Outside Sales

• Retail Sales

• Labor Cost Analysis

• Mentoring

• Sales

• Leadership

• Telemarketing

• Recruiting

• Quality Assurance

• Business Management

• Events Management

• Marketing

• Customer support

• Cold calling

• Inside sales

• B2B sales

• Event Planning

• Hospitality

• Fraud

• Medicare

• Call center

• Typing

• ICD-10

• Medical terminology

• Documentation review

Certifications and Licenses


License Type: Resident Producer Indv.

ServSafe National Restaurant Association

May 2020 to May 2025

ServSafe Food Protection Manager Certification.

Accredited by the American National Standards Institute ( ANSI)- Conference for Food Protection (CFP). Long Term Care Certification Training

May 2022 to May 2024

Certified in Long Term Care Insurance

Principles of Life and Health Certification

May 2022 to May 2024

Certified in Life and Health Insurance

Life and Index Annuities Certification

May 2022 to May 2024

Certified in the understanding of Life Insurance Contracts and Index Annuities Business Development Certification

September 2010 to Present

Certified in marketing and the steps to take in building a business. Ethics, Anti-Money Laundering, and Fraud Certification May 2022 to May 2024

Insurance Producer License

Food Handler Certification

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