Phone Representative Customer Service

Darius Jones

Fort Worth, TX ***** **************@*****.***

A highly self motivated individual who is reliable, responsible, and dependable. Quickly adapts to change and possess a willingness to take on responsibilities and challenges as they are presented. Authorized to work in the US for any employer

Work Experience

Claims Intake Representative

New York Life Insurance Company

June 2022-present

Field incoming calls from customers to initiate the setup of Family Medical Leave, Paid Family Leave, Workplace Accommodation, Short-Term Disability and Long-Term Disability claims. Enters information gathered via telephone to open the requested leave/claim with high level of accuracy. Ensures successful transmission of this information to the appropriate location within targeted time frames.

Water Meter Technician

American Utility Services - Fort Worth, TX

January 2021 to May 2022

Installs, repairs and inspects water meters, meter pits and meter reading equipment, valves, pressure regulators and flow testing meters, and trains other staff members in all aspects of the job. Responds to customer service requests, not limited to connections, disconnects, rereading meters, checking for leaks, etc.

Customer Service Phone Representative

Empereon Marketing

March 2013 to December 2020

Telemarketing salesman for third party company through Direct TV. Solicited sale of packages to Direct TV customers and recruited former Customers to return.

Operations Manager

Fedex Ground

December 2015 to October 2020

Safety Above All Culture, manages the day-to-day operation of the hub and collaborates with cross functional co-workers to provide the best possible service to the customers through timely and safe movement of parcels throughout our system, in accordance with company policies and procedures. Serves as a champion for FXG's Safety Above All Culture and supports all related initiatives Monitor the performance of the dock employees in the Operations Manager's designated area. Provide continual feedback to dock employees regarding both positive and negative performance Prioritize, schedule and delegate dock employee work assignments to meet company performance standards. Interview, hire, train, and direct work assignments, reward/discipline employees, resolve employee conflicts or complaints, and assist in the resolution of RESPECT claims and employee relations issues as they arise. Evaluate dock employee performance and development needs to challenge their potential. Conducts presort meetings to effectively communicate values, strategies, and objectives, and assign accountabilities plan, monitor, and appraise job results develop a climate for offering information and opinions. Communicate and obtain productivity and quality goals during sort. Update and maintain accurate dock status reports. Assess and define assigned hub employee training needs and participate in on

the-job and new hire training. Provide educational opportunities to employees. Manage safety programs investigate problems and recommend corrective actions. Participates in the development of and responsible for administering company safety strategies and programs. Address equipment malfunctions and/or immediately notify major and potential problems to the Maintenance Department. Ensure compliance with all safety and work rules and regulations, and the maintenance of departmental housekeeping standards. Manage safety programs investigate problems and recommend corrective actions. Conduct performance reviews and provide continual feedback on both positive and negative performance. Motivate employees to maximize productivity and potential through fairly rewarding & recognizing employees. Complete audits for load quality, safety and work rights. Investigate missing pallets or errors. Accurately complete all required paperwork, records, and documents such as inventories, maintenance reports, and quality checks. Ensure all dock metrics are met. Ensure organizational/departmental compliance with all local, state and federal regulatory agencies. Promote affirmative action and equal employment opportunity. When required, participate in daily/weekly/ monthly site staff meetings, corporate planning meetings and conference calls. Attend meetings, development training, and conference calls. Rotate between shifts and positions in order to gain a solid understanding of the business. Assist in managing dock hours. Verify MyTime hours against daily labor sheets, verify weekly temp agency hours, and verify that labor is coded correctly in MyTime. Perform other duties as assigned.

Education

Associate in Sociology

Tarrant County College - Arlington, TX

Present

Diploma

Peoria High School - Peoria, AZ

Associate in Business Administrations

Glendale Community College - Glendale, AZ

Skills

•Microsoft Word and Office, Excel, Power point

•Load & Unload

•Low Voltage

•Telemarketing

•Troubleshooting

•Supervising Experience (5 years)

•Shipping & Receiving (5 years)

•Remodeling

•Employee Evaluation

•Construction

•Management

•Electrical Experience

•Warehouse Management (3 years)

Certifications and Licenses

CPR/First Aid driver's license

Contact this candidate