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Customer Service Operations Manager

Location:
St. Cloud, FL
Posted:
July 28, 2022

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Resume:

**** ********** ***.

St. Cloud, Fl. *****

Phone 407-***-****

Cell 689-***-****

e-mail

adrw0p@r.postjobfree.com

DAVE BEASORE

January 2021 to July 2022 Primeflight Aviation Orlando Fl.

General Manager

Over saw the fueling operation of American, Southwest, Jetblue, and Spirit Airlines

Participated in budgeting, and managing the finances.

In charge of hiring training and scheduling of supervisors, leads, and agents.

In charge of payroll for 50 employees

In charge of the safe and on time performance of 250 flights

Professional experience

November 2015 to December 2019 Skyfuel aviation Orlando Fl.

Generaal Manager

Over saw the fueling operation of Southwest, Jetblue, and Spirit Airlines

Participated in budgeting, and managing the finances.

In charge of hiring training and scheduling of supervisors, leads, and agents.

In charge of payroll for 50 employees

In charge of the safe and on time performance of 250 flights.

January 2015 to October 2015 Swissport Fuel Services Detroit Mi. Operations Manger

In charge of all of Delta, Southwest, and Spirit Fueling operations out of Detroit metro Airport.

Participating in budgeting, scheduling, hiring and disciplining of Duty Mangers, supervisors, leads and agents.

In charge of payroll for 100 agents.

Overseeing the servicing of over 500 flights daily

In August 2015 took over the remaining commercial flights at DTW (United, American, Jet Blue, Frontier, Air Alaska, Lufthansa, Royal Jordanian, and Fed Ex).

January 2008 to January 2015 Servisair Fuel Services, Detroit Mi.

Operations Manger

In charge of all of Delta, Southwest, and Spirit Fueling operations out of Detroit metro Airport.

Participating in budgeting, scheduling, hiring and disciplining of Duty Mangers, supervisors, leads and agents.

In charge of payroll for 100 agents.

Overseeing the servicing of over 500 flights daily

June 2004 to January 2008 Servisair/Shell Fuel services, Detroit Mi.

Operations Manager

In charge of all Northwest’s fueling operations out of Detroit Metro Airport.

Participating in budgeting, scheduling, hiring and disciplining of Duty Mangers, supervisors, leads and agents.

In charge of payroll for 100 agents.

Overseeing the servicing of over 500 flights daily.

2000- June 2004 Aircraft Service International Group, Detroit, MI

Operations Manager/Assistant General Manager

· Instrumental in bringing Airport Operational experience into Northwest

Airlines largest hub to assure success with ASIG’s new contract.

· Participated in the P&L report to develop, plan and implement all

operational activities with maximum fiscal efficiencies.

· Assisted in restructuring and improving NWA’s entire fuel vending

structure, resulting in performance levels never before achieved in DTW.

· Oversaw servicing of over 500 flights daily.

· Managed quality driven operations in compliance with all manuals.

· Delivered oral and written presentations for all service irregularities.

· Contributed to profitability by reducing turnover, accidents and injuries, as

well as providing rigid documented overtime controls.

· Fostered positive business relationships with employees, departments and

external customers.

· Provided direction through team briefings for policy and performance

compliance.

Participate in the monthly billing process, to Northwest and other customers.

Training of new hires, assist with QC audits, and safety audits.

1998-2000 Aircraft Service International Group, Rochester, NY

General Manager

· Directed and managed all flight service operations.

· Performed administrative functions, including budgeting, maintaining

manuals and preparing performance, operational and accounting reports.

· Maintained compliance with airline safety and security regulations.

· Created productive relationships with airport authority, agencies and

vendors.

· Resolved operational challenges and customer service issues.

· Determined staffing and resource requirements.

· Provided training and development for employees.

1996-1998 Aircraft Service International Group, Philadelphia, PA

Operations Manager

· Served in a dual role as Manager.

· Versatile at performing several job functions.

· Developed product quality initiatives and service standards to ensure

customer care.

· Created positive relationships with departments to foster unity and

accomplish company objectives.

· Maintained organization and a strong customer focus.

· Devised creative solutions to irregular situations, including effective

scheduling and staff utilization.

· Provided training and instruction to foster employee development, safety

and customer service.

1996-1996 Aircraft Service International Group, Pittsburgh, PA

General Manager Trainee

· Accepted the responsibility of an “Acting Manager” role to manage all

station activities for length of period.

· Created and maintained a strong customer service and team oriented

environment.

· Supervised all airport service functions.

· Maintained organization and a strong customer focus.

· Directly planned and executed all activities of daily station operations.

1992-1996 Aircraft Service International Group, Cleveland, OH

Safety and Training Manager

· Managed all activities and resources of the safety and training department.

· Created and developed training programs, courses, curriculums and

training materials.

· Conducted classroom training and OJT instruction for employees.

· Implemented training policies to address training needs and strengthen

product quality.

· Developed revisions for company publications and other departments to

update policies and enhance procedures.

· Conducted audits to evaluate customer service standards, product quality,

safety, training, records and regulatory compliance.

Education

1980-1983 International Correspondence School, Scranton, PA

· Certificate of completion in Diesel Mechanics.

1976-1978Youngstown State University, Youngstown, OH

· Majored in Business Management.



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