Support Representative Service

My Linkedin Profile

****@***.******.***

Skills

Familiar with Microsoft word, Office and Excel apps

Problem solver with keen attention to detail

Ability to type a minimum of 35 words per minute (wpm)

Work Experience

Goodwill

Sales floor Associate

Hanging up clothes that we receive from donations

Pulling old items off racks every week for new items

Keeping the store up to part and clean

Greets all customers that shop goodwill

TjMaxx

Sales Associate/ Cashier

Create customer experience practices with customers in and outside our store

Accurately rings customer purchases/returns and end transaction accordingly

Promote credit and loyalty programs during customer interactions

Cox Automotive

Consumer Support Representative (Intern)

Utilized Salesforce to notate customer interactions, concerns, trends, track calls

troubleshooting and issue resolution

worked with various internal departments to solve problems

customer satisfaction and improve transaction profitability

Received and responded to inbound customer telephone, chats and emails

Cox Automotive

February 2020- Current

Waycross,Ga

September2019-December 2019

Atlanta, GA

March 2019- July 2019

Atlanta, GA

Order Fulfillment Specialist (Intern)

February 2019– March 2019

Data entry of contract information into multiple company databases

Cancellation of active contracts

Provided quality assurance for contracts to ensure high and accurate level of service is met

Kroger

Marietta, GA

Cashier/ Customer Service Representative

June 2018– January 2019

Received and processed payments made by cash, check and credit card with accuracy and integrity

Bagged groceries in accordance with best practices to avoid damaging the goods

Exhibited professionalism and patience to customers and co-workers

Thorough knowledge of store procedures, processes, products, and sales/promotions to keep customers aware and well informed

Demonstrated superior customer service by maintaining a friendly disposition while handling customer inquiries

Harveys Supermarket

Waycross, GA

Cashier/ Customer Service Representative

January 2016– April 2018

trained new team members on cash register procedures and addressing customer

needs

Interacted positively with regular customers to build rapport

Investigated customer concerns to resolve problems efficiently and maintain satisfaction and loyalty

Education

Year Up / Atlanta Technical College

Atlanta, GA

Year Up track – Help-desk

September 2019– Current

Year Up is a leading one-year career development program with 250 corporate partners around the country; the program includes college-level courses, professional training, and a six-month internship

Responsible for providing technical assistance and support related to computer systems, hardware, and software that involved responding to queries, running diagnostic programs, and isolating known problems to determine and implement solutions.

Ware County High school

Waycross, GA

Criminal Law and Justice

August 2014– May 2018

Treasurer of Student Council

References

Tevin Jackson (Harveys Supervisor): 904-***-****

Walter Harris (Coach): 661-***-****

Russell Wright (Mentor): 404-***-****

Contact this candidate