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Customer Service Call Center

Location:
Msida, Malta
Posted:
July 26, 2022

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Resume:

Santiago

Acevedo Gomez

Date of birth: **/**/****

Nationality: Colombian

CONTACT

** ****** **** ***** **** Ir- rihan

San Gwann, 34 SGN2403 San

Gwann, Malta

adrvzb@r.postjobfree.com

+356-********

EDUCATION AND TRAINING

03/11/2021 – 13/02/2022 – Calle 36, No. 8254, Ciudad de Medellin, Antioquia, Colombia, Interior 501, Medellin, Colombia Diploma in Safety, Maintenance and Operation of

Hydraulic Excavators

Grupo Makro (grupomakro.org)

Field(s) of study

Learned how to operate the Excavator with skill and safety.

10/04/2021 – 20/05/2021 – Las Vegas #48 - 57, Sabaneta, Antioquia, Colombia, Local 253, Sabaneta, Colombia Warehousing and Storage (Virtual)

Comfenalco

Field(s) of study

Basics of warehouse logistics and operations.

09/05/2020 – 13/06/2020 – Las Vegas #48 - 57, Sabaneta, Antioquia, Colombia, Local 253, Sabaneta, Colombia Diploma in Service Management (virtual)

Comfenalco ( comfenalcoantiuia.com)

Field(s) of study

Basics of call center support and operations,

handling customer service enquiries.

13/02/2009 – 14/12/2014 – Calle 15 # 2C - 20 Funza, Cundinamarca, Colombia, FUNZA, Colombia

Technical Baccalaureate in Military Orientation

COMCOR

Field(s) of study

Basics of Military Defense

colegiomilitarrondondefunza.com

WORK EXPERIENCE

10/10/2018 – 15/06/2019 – Envigado, Colombia

Warehouse Assistant

Dar Ayuda

Responsible for receiving merchandise and placing all food and technological products to be stored in warehouse.

09/06/2019 – 19/03/2021 – Medellin, Colombia

Operational Assistant CEDI

Grupo Exito

Operator of grain dosing machines, packaging, labeling, sealing, weighing, stowage, cleaning, etc.

04/08/2021 – 06/10/2021 – Medellin, Colombia

Call Center Customer Service

Konecta

Customer services for the Hola Metro line in Medellin. Telephone support for users balance, blockages, timetables, routes, fares, etc.

LANGUAGE SKILLS

MOTHER TONGUE(S): Spanish

OTHER LANGUAGE(S):

English

Listening

A2

Reading

A2

Spoken

production

B1

Spoken

interaction

B1

Writing

A2

DIGITAL SKILLS

My Digital Skills

Microsoft Word / Microsoft Excel / Microsoft Office / Google Drive / Outlook / Internet User / Word / WhatsApp / Microsoft PowerPoint / Google Docs / E-mail Use / Power Point / Microsoft Office (Word Excel PowerPoint Outlook)

HOBBIES AND INTERESTS

Soccer

Fishing

Running

Hiking

Reading

Movies

DRIVING LICENCE

Driving License: A 06/03/2019 – 06/06/2029

Driving License: B1 06/03/2019 – 19/05/2024

COMMUNICATION AND INTERPERSONAL SKILLS

Qualities

Dynamic, Creative and outgoing profile, Ability to work in a team and good communication skills



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