Customer Service Call Center
Resume:
Santiago
Acevedo Gomez
Nationality: Colombian
CONTACT
** ****** **** ***** **** Ir- rihan
San Gwann, 34 SGN2403 San
Gwann, Malta
******************@*****.***
EDUCATION AND TRAINING
03/11/2021 – 13/02/2022 – Calle 36, No. 8254, Ciudad de Medellin, Antioquia, Colombia, Interior 501, Medellin, Colombia Diploma in Safety, Maintenance and Operation of
Hydraulic Excavators
Grupo Makro (grupomakro.org)
Field(s) of study
Learned how to operate the Excavator with skill and safety.
10/04/2021 – 20/05/2021 – Las Vegas #48 - 57, Sabaneta, Antioquia, Colombia, Local 253, Sabaneta, Colombia Warehousing and Storage (Virtual)
Comfenalco
Field(s) of study
Basics of warehouse logistics and operations.
09/05/2020 – 13/06/2020 – Las Vegas #48 - 57, Sabaneta, Antioquia, Colombia, Local 253, Sabaneta, Colombia Diploma in Service Management (virtual)
Comfenalco ( comfenalcoantiuia.com)
Field(s) of study
Basics of call center support and operations,
handling customer service enquiries.
13/02/2009 – 14/12/2014 – Calle 15 # 2C - 20 Funza, Cundinamarca, Colombia, FUNZA, Colombia
Technical Baccalaureate in Military Orientation
COMCOR
Field(s) of study
Basics of Military Defense
colegiomilitarrondondefunza.com
WORK EXPERIENCE
10/10/2018 – 15/06/2019 – Envigado, Colombia
Warehouse Assistant
Dar Ayuda
Responsible for receiving merchandise and placing all food and technological products to be stored in warehouse.
09/06/2019 – 19/03/2021 – Medellin, Colombia
Operational Assistant CEDI
Grupo Exito
Operator of grain dosing machines, packaging, labeling, sealing, weighing, stowage, cleaning, etc.
04/08/2021 – 06/10/2021 – Medellin, Colombia
Call Center Customer Service
Konecta
Customer services for the Hola Metro line in Medellin. Telephone support for users balance, blockages, timetables, routes, fares, etc.
LANGUAGE SKILLS
MOTHER TONGUE(S): Spanish
OTHER LANGUAGE(S):
English
Listening
A2
Reading
A2
Spoken
production
B1
Spoken
interaction
B1
Writing
A2
DIGITAL SKILLS
My Digital Skills
Microsoft Word / Microsoft Excel / Microsoft Office / Google Drive / Outlook / Internet User / Word / WhatsApp / Microsoft PowerPoint / Google Docs / E-mail Use / Power Point / Microsoft Office (Word Excel PowerPoint Outlook)
HOBBIES AND INTERESTS
Soccer
Fishing
Running
Hiking
Reading
Movies
DRIVING LICENCE
Driving License: A 06/03/2019 – 06/06/2029
Driving License: B1 06/03/2019 – 19/05/2024
COMMUNICATION AND INTERPERSONAL SKILLS
Qualities
Dynamic, Creative and outgoing profile, Ability to work in a team and good communication skills
Contact this candidate