Fraud Analyst

MARIUS VALENTIN ANGHELESCU

Fraud Analyst

From Bucharest

Contact details

Email: ********.*.**********@*****.*** Phone: +447********* UK

+407******** RO

About me

Experienced Fraud Analyst with a demonstrated history of working in the computer software industry. Skilled in Analytical Skills, Microsoft Word, Chargebacks, Contact Centers, and Fraud Detection.

Professional experience

Experience by departments

Internet / e-Commerce: 7 years

Client Service / Call Center: 1 year and 7 months

Banks : 5 years and 3 months

Aug 2021 - present Fraud Analyst - Quickcommerce LTD London

11 months Remote (from home) Internet / e-Commerce Commerce / Retail

*Perform risk assessment of new and existing customers;

*Handle and verify KYC documents;

*Help the CS team with payments and risk-related queries;

*Using my skills to solve fraud-related cases using the systems provided by the company and third-party websites and search engines;

*Suggesting ways to ensure that current processes become increasingly more efficient and effective;

*Ensure fraudulent transactions or activity are spotted and handled swiftly to minimize losses and mitigate repercussions.

Nov 2016 - Nov 2020 Risk Analyst - 2Checkout

4 years and 1 month Bucharest Internet / e-Commerce Commerce / Retail

*Reviewing the online and offline orders in the payment interface (order risk assessment);

*Spotting suspicious behavior related to partners/affiliates;

*Handling incoming customer requests via phone or e-mail - related to fraud/risk issues;

*Identifying risk and preventing loss from fraudulent activities;

*Secure handling of confidential information according to internal compliance procedures and specific training;

*Suggesting countermeasures to detect specific fraudulent patterns;

*Suggesting improvements in the tools and techniques in order to help scale the team;

Acquired skills and knowledge:

microsoft excel, microsoft outlook

Nov 2014 - Oct 2016 Anti fraud bank officer - Creative Media Development

2 years Bucharest Internet / e-Commerce Commerce / Retail

*Identification of suspicious activities using fraud monitoring tools and other systems;

*Monitoring of transactions;

*Repayment operations;

*Chargeback administration;

*Weekly / monthly/daily reports;

*ID verification/KYC;

*Billing support;

*Support for other departments;

Nov 2013 - Nov 2014 Customer Service Agent - Zedmedia SRL

1year and 1 month Bucharest Client Service / Call Center Call-Center / BPO

Taking call from customers. Taking chats from customers. Replying to email.

Monitoring fraud systems.

Sep 2010 - Jun 2013 Customer Care Agent - Citi Bank plc. Dublin Sucursala Romania

2years and 10 months Bucharest Banks Financial / Banking

Taking call from customers. Operating money transfers. Monitoring fraud Systems.

Presenting new products to customers.

Apr 2008 - Sep 2010 Collection Clerk - CitiBank PLC Dublin, Sucursala Romania

2 years and 6 months Bucharest Banks Financial / Banking

Calling customers regarding amounts past due on Loans and Credit Cards. Sending text messages to customers about the due amount.

Requesting customer file from the archive to check the employer and file for a monthly deduction from the customer salary.

Nov 2007 - Apr 2008 Technical Support Agent - CGS/UPC Romania

6 months Bucharest Client Service / Call Center Call-Center / BPO

Answering calls from customers regarding technical issues with TV, phone and internet provided by UPC Romania

Acquired skills and knowledge:

Outlook, microsoft word

Education

2002 - 2006 Liceul Teoretic "Carol I" Fetesti, Ialomita 2002 - 2006

Filologie

Foreign languages

English - Advanced

Other info

Driving license

Category : A / attained: 11 Jun 2011

Contact this candidate