Nursing Assistant Customer Service
Resume:
Denise Winfrey
Pediatric Camp Aide - Schreiber Pediatrics Camp
Lancaster, PA 17601
*************@*****.***
I am a hard-working, energetic and self-motivated individual seeking to obtain a position in healthcare services where I can deploy skills acquired through my professional and academic experiences. Work Experience
Pediatric Camp Aide
Schreiber Pediatrics Camp - Lancaster, PA
June 2018 to Present
Assist patients with basic activity needs
Certified Nursing Assistant / Home Health Aide
Epic Health Services - Lancaster, PA
July 2010 to Present
Monitored and assisted special needs children with quality-of-life health care needs
● Maintain accurate records of behavioral adjustments with updates to parents
● Assisted with patient transfer and ambulation
● Responded appropriately to the physical, emotional and developmental needs of patients Department Manager (Health and Beauty)
Grocery Outlet - Lancaster, PA
July 2010 to May 2017
Extensive experience in a fast-paced team-oriented environment focused on providing superior customer service
● Maintain working knowledge of store policies, procedures and internal controls
● Maintain customer relations with repeat customers and small business owners
● Established first blood bank for retail store under American Red Cross Certified Nursing Assistant / Nursing Technician
Lancaster Rehabilitation Hospital - Lancaster, PA
December 2009 to December 2010
Followed prescribed procedures and policies in preparation of treatment rooms for patients
● Demonstrated proper use of all equipment and tools for patients prior to use
● Assessed and monitored patients for vital signs, proper grooming, and assistance with eating
● Transported patients to all required appointments Nursing Assistant / Aide
Immaculate Mary Nursing Home - Philadelphia, PA
1985 to 1990
Housekeeping duties such as cleaning, making beds and helping patients with basic hygienic needs
● Helped patients with dietary needs
● Cooked meals for patients
Nursing Assistant / Aide
Mayo Nursing Home - Philadelphia, PA
1983 to 1985
Housekeeping duties such as cleaning, making beds and helping patients with basic hygienic needs
● Helped patients with dietary needs
● Cooked meals for patients
Nursing Assistant / Aide
Ashton Hall Nursing Home - Philadelphia, PA
1976 to 1983
Housekeeping duties such as cleaning, making beds and helping patients with basic hygienic needs
● Helped patients with dietary needs
● Cooked meals for patients
Education
Diploma in Certified Nursing Assistant Course
Harrisburg Area Community College Lancaster Campus - Lancaster, PA December 2009
Diploma in General Education Course Study
Archbishop Ryan High School - Philadelphia, PA
June 1978
Skills
• NURSING ASSISTANT (10+ years)
• CERTIFIED NURSING ASSISTANT (9 years)
• CPR (Less than 1 year)
• CPR CERTIFIED (Less than 1 year)
• Management
• Supervising experience
Certifications and Licenses
CNA
CPR Certification
Additional Information
● Special-Needs childcare
● Expertise in providing basic quality-of-life health care needs
● Demonstrated leadership experience, strong work ethic and personal integrity
● Superior customer service and sales skills including customer relations
● Strong interpersonal and team building skills
QUALIFICATIONS / INTERESTS:
● Pennsylvania - Certified Nursing Assistant
● CPR certified
● Hospice Volunteer, 2013
Contact this candidate