Customer Service Exxon Mobil

MARIE MADELINE GABBIDON

ADDRESS: DALLAS, TX

PHONE: **********************@*******.*** 469-***-**** 1 Page

QUALIFICATIONS PROFILE

Over 16 years’ experience in customer service within a “selling” environment. Goal-oriented, performance- focused, and multifaceted professional, equipped with hands-on experience in various aspects of operations and administrative support functions. Consistently exceeds performance goals through top-notch customer service to our clients, enthusiasm, tenacity, and resourcefulness. I cultivate strong relationships with internal client groups to provide effective consultation. Passionate English/Wolof bilingual customer service professional. Advanced knowledge of cashiering, balancing, debits, credits, and or bank products. R E L EVANT E X P E R I ENCE

WELLS FARGO DALLAS, TX

CUSTOMER SERVICE ASSOCIATE 2010- PRESENT

• Acts as both a banking representative and bank teller. Assists customers by providing exceptional customer service. Answer client questions, solve problems, and offer suggestion that help clients.

• Support managers with the day-to-day operations of the banking center.

• Mentor and coach, support the training and development of new team Associates EXXON MOBIL DALLAS, TX

SENIOR CUSTOMER SERVICE ASSOCIATE 2007- 2010

• Provided friendly efficient service to up to 500 patrons a day whilst always maintained positive relationships with all internal and external Customers

• Develop a relationship with your clients and be proactive in identifying potential issues and solutions

• Assisted customers in purchasing promotions tailored to their preferences. STAR STAFF TEXACO STATION DALLAS, TX

ASSISTANT MANAGER 1999- 2005

• Responsible for 8 + direct reports and running the business successfully. Trained and coached staff to ensure an exceptional customer experience.

• Led audits to ensure 100% accuracy and compliance with policies and procedures. Processed night drop deposits for the business.

• Handled all questions and inquires over the telephone or on-site. Resolved all problems and concerns in an efficient professional manner.

E DUCATION

Associates of Arts (AA) – General Studies Majored: Office Technology Navarro College T E CHNICAL S K I L L S

JAVA SAP Microsoft Office Applications (Word, Excel, PowerPoint, Visio, Project, and Outlook)

Contact this candidate