PERSONAL PROFILE

Industrious Auto Service Advisor proficient in customer service. Adept at determining vehicle issues and providing accurate service estimates. Specialize in meeting client needs in a timely manner while effectively communicating with auto technicians and using industry-specific computer programs to track customer activity.

AREAS OF EXPERTISE

Proficient at an assortment of

customer service tasks

Able to narrow scope of vehicle issues based on customer

descriptions

Adept at handling customer

complaints in a professional efficient manner

Extensive knowledge of common auto terminology

Excellent communications skills

OTHER SKILLS

Extensive knowledge in automotive repair and maintenance techniques. Excellent problem solving skills that help detect and analyzed a problem and find a solution.

Strong observational and

investigative abilities that help detect a problem.

A U T O M O T I V E S E R V I C E A D V I S O R BENJO

CABRERA

GET IN CONTACT

Mobile: 090********

adrvte@r.postjobfree.com

92 Calingatan Mataas na kahoy Batangas

WORK EXPERIENCE

AUTOMOTIVE SERVICE ADVISOR

Toyota Batangas City Inc. June 2014 - Present

Responsible for attending all incoming customer's cars for repair and servicing.

Responsible for guiding the customer on maintaining their vehicles and ensuring efficient performance of the vehicle.

Identify the reason for malfunctioning of the vehicle and assign technicians to repair works.

Translate customer's request/complaints into job repair order and make necessary recommendations.

Coordinate with customers on the status of repair/service and to ensure all customers issue reports are resolved and addressed in a timely manner.

Provide job explanation and obtain customer's approval/signature before commencing any service/repair to be done.

AUTOMOTIVE FIELD SERVICE ENGINEER

Suzuki Philippines

March 2014 - June 2014

Conducting Dealership visit

Inspecting equipment and technologies

.Communicate with dealership to determine needs and explain complex issues

Resolve malfunctions or other crises when they arise.

Inspect and test material and machinery for safety

Draft and submit reports

WORK EXPERIENCE

INSTRUMENTATION TECHNICIAN

Consolidated Contractors International Company

July 26, 2013 to March 15, 2014

Site inspection of instrument device as per request by construction team.

Calibration of Pressure Transmitter.

Cable Continuity and Resistance testing.

Cable Insulation Resistance testing.

Loop checking.

Submit a report to the lead technician about the whole day progress of commissioning activity. AUTOMOTIVE SERVICE ADVISOR

SFM Sales Corporation (Mitsubishi Motors Lipa City)

AUGUST 2007 TO APRIL 2010

Responsible for attending all incoming customer's cars for repair and servicing.

Responsible for guiding the customer on maintaining their vehicles and ensuring efficient performance of the vehicle.

Identify the reason for malfunctioning of the vehicle and assign technicians to repair works. Translate customer's request/complaints into job repair order and make necessary recommendations. Coordinate with customers on the status of repair/service and to ensure all customers issue reports are resolved and addressed in a timely manner.

Provide job explanation and obtain customer's approval/signature before commencing any service/repair to be done.

ASSISTANT PURCHASER / MAINTENANCE SUPERVISOR

Qualimeal Feedmill Inc.

July 2004 to July 2007

Responsible for helping the purchasing agent

Make sure about the cost reductions and product availability by selecting vendors. Responsible for maintaining and updating all sales and purchasing reports for forecasting and cost tracking.

Plan, organize and provide supervision and oversight for the daily maintenance

Source and negotiate quotes and contracts for vendors and outsourced contractors. Inspect and monitor all maintenance actions performed by maintenance employees or outsourced contractors to verify completion of work within expected guidelines.

Direct and manage internal machine retrofit and controls upgrade program for continuous machine capability improvements, including engineering and fabrication of required parts.

Research, order and maintain inventory, including consumable and repairable materials to provide expeditious repair to production equipment and facility to minimize down time.

Manage and store hazardous materials and waste disposal for the production process. Developed and implemented a preventative maintenance program.

Trained maintenance employees in preventative maintenance practices and good housekeeping procedures.

TRAINING ATTENDED

MSAT V2 – Mitsubishi Service Advisor Training Version 2 Mitsubishi Motors Philippines Corporation

Service Training Center

May 12 – 14, 2009

MSTEP 2 – Mitsubishi Service Technician Education Program Mitsubishi Motors Philippines Corporation

Service Training Center

May 25 – 29, 2009

MTTSA – Mitsubishi Technical Training for Service Advisor Mitsubishi Motors Philippines Corporation

June 23 – 25, 2009

MPACH – Mitsubishi Custumer Handling

By Guthrie Jensen

April 11 – 12, 2012

CERTIFICATE

Certified Toyota Service Advisor

TMP (Toyota Motors Philippines)

Sta. Rosa Laguna

December 2016

Instrumentation Technician

National Certificate II

TESDA (Technical Education and Skills Development Authority) Region IV Southern Tagalog

August 2013

Automotive Mechanic General

National Certificate II

TESDA (Technical Education and Skills Development Authority) Region IV Southern Tagalog

February 2002

Participant Service Advisor

14th Mitsubishi Skills Olympic Service Competition Mitsubishi Motors Philippines Corporation

October 9 – 10, 2010

Toyota Certified Hybrid Advocate

Toyota Motor Philippines

May 2022- Present

EDUCATION HISTORY

AUTOMOTIVE ENGINEERING TECHNOLOGY

1999 - 2003 Tertiary

Batangas State University

Batangas City, Philippines

Degree of Bachelor of Industrial Technology

Major in Automotive Engineering Technology

PERSONAL BACKGROUND

Born on 4th of October 1982 in Calingatan Mataas na Kahoy Batangas Philippines. Member of Iglesia Ni Cristo, 5’7” in height 75kgs in weight, was married in 2005, a father of 2. With knowledge in English communication skills, in Microsoft Word, QuickBooks and Internet. Easy to relate to other people, determined, responsible, hardworking, flexible, and have a positive outlook in life.

I hereby certify that the above information is true and correct to the best of my knowledge and belief.

BENJO P. CABRERA

Applicant

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