Service Representative Customer

PRISCILLA B. MORAN

*** ********* *** ***#* Redlands, CA 92373 909-***-**** *********.*.*****@*****.***

PROFESSIONAL SUMMARY

Accomplished and energetic bi-lingual Customer Service Representative with a solid history of achievements in clerical settings. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include excellent communication skills, email proficiency and problem-solving skills.

SKILLS PROFILE

-Clerical

-Production and Processing

-Multitasking

-Critical Thinking

-Coordination

-Judgment and Decision making

-Active Learning

-Quality Control Analysis

EMPLOYMENT HISTORY

Customer Service Representative/Exports Coordinator, 11/28/2016 - present

DHL Supply Chain

Riverside, CA

•Check in drivers, determine which department will be unloading/loading

•Prepare needed documents for the day.

•Inventory control and making sure orders are crossed for order fulfillment

•Coordinate with carriers for pickups

•Respond to email inquires

•Trained to cover in other departments if needed

•HAZMAT Documentation Certified

•Filing/Recordkeeping

•Have used Red Prairie, JDA and SAP

Shipping Clerk/Customer Service Representative,

Network Global Logistics

9/1/2013 — 11/25/2016

Bloomington, CA

•Examine shipment contents and compare with records such as invoices, packing lists

•Record shipment data, such as weight, changes, space availability, damages, or discrepancies for reporting accounting or record keeping purposes

•Prepare documents, such as work orders, bill of lading or shipping orders to route materials

•Confer or correspond with establishment representatives to rectify problems, such as damages, shortages, or nonconformance to specifications.

•Pack, seal, label, or affix postage to prepare materials for shipping, using hand tools, power tools, or postage meter

•Contact carrier representatives to make arrangements or to issue instructions for shipping and delivery of materials

•Determine shipping method, routes, or rates for materials to be shipped

Mail Clerk, Zoom Mailing 12/05/2006 – Present

Riverside, CA

•Prepare mail to ship out, collate, distribute between different mail orders

•Proof read documents before mailing out, name match more than one insert

Assistant Manager, Little Caesars

11/20/2011 — 9/1/2013

Redlands, CA

•Accept payment from customers and make change as necessary

•Request and record customers’ orders, and compute bills using cash registers, or pencil and paper

•Clean and organize eating, service and kitchen areas

•Notify kitchen personnel of shortages or special orders

•Communicate with customers regarding orders, comments and complaints

•Prepare food daily

•Monitor and order supplies or food items and restock as necessary to maintain inventory

Restocking clerk, Loma Linda University Hospital

1/12/2011 — 11/1/2011

Loma Linda, CA

•Monitor the use of diagnostics services, inpatient beds, facilities and staff to ensure effective use of resources and assess the need for additional staff, equipment and services

EDUCATION

-Redlands High School – Graduated 2005

Redlands, CA

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