Data Entry Customer Assistance
Resume:
Paula Goode
Carl Junction, Missouri, United States
******************@*****.***
SUMMARY
Hard working, dedicated, and focused employee who excels at prioritizing, completing multitasks simultaneously by following through. Able to answer high volume of incoming calls, while handling in-person inquiries from colleagues as well as clients with ease. Flexible with a strong drive to excel in any position held. Paula Goode
AAREAS OF EXPERTISE
Compelling leadership skills
Motivational style
Exceptional communication
Training and development
Highly efficient in developing and tracking records and reports Hands-on experience in answer routine correspondence for administrative purposes and providing support to technical staff
Proficient in implementing and maintaining office record confidentiality WORK EXPERIENCE
May 2013-Current
Owner/Operator
US Net services LLC
May, Missouri, United States
Assist organizations better serve their membership, clientele or constituency through the application of innovative, but easy to use telecommunications technologies. Produced a progression of successful automated messaging products and services under several trade names for various horizontal or vertical markets.
• Responsible for sales.
• Ensure that the customers computer configured correctly. Upgrade software if needed.
• Install networking cards, dialogic cards, and serial port card.
• Test system with both analog and T1 phone lines.
• Effectively manage the accounting aspects of the company.
• Ensure invoices and sales are completed in a timely matter.
• Develop effective and efficient training for customers on current products and assist with troubleshooting.
• Manage incoming phone calls, faxes, email, in order to support the customer's software/hardware.
• Typing, Filing, answering the phone, inventory general office work. May 1998-May 2013
Senior Technician Supervisor
US Netcom Int'l Inc
May, Missouri, United States
• Knowledge of software/hardware to assist customers with technical support and customer assistance by phone and email.
• Develop effective and efficient training for customers on site.
• Setup and install customers requested software, package up for shipping to customer.
• Assist in the development and testing new products. Installing and uninstalling software and testing. Troubleshoot and fix any errors found.
• Setup new computer, with windows current version, networking cards, dialogic cards and serial ports card and test.
• Setup and train new Techs and monitor progress.
• Support calls to customer needing software and hardware trouble shooting.
• Testing new computer system with analog phone lines and T1.
• Travel, filing, typing, order supplies, general office work. Schedule training and traveling schedule. November 1985-April 1997
Computer Manger
Krieger & Krieger Accountants
Jefferson City, Missouri, United States
• Data entry for monthly accounting, yearly tax returns both on line and written.
• Processed weekly and biweekly payroll, FTD's and quarterly reports.
• Assembled year-end payroll reports and W2's
• Ensured all computer software was installed and up to date.
• Operated and maintained IBM 36 system, and 6-disk stacker.
• Operated and maintained Novel networking system.
• Install PC in all Accountants offices and trouble shoot any issue.
• Ensured filling, answering phones and assisting customers were done in a timely matter.
• Ensured all staff was efficient and trained on data entry and computer software.
• Responsible for installing and training customers in all operational aspects of Peachtree Accounting Software and QuickBooks Accounting Software.
EDUCATION
-Current
Diploma
Eldon High School
Eldon, Missouri, United States
Eldon High School
Eldon, MO
Diploma
-Current
Certificate
Tri-County Technical School
Eldon, Missouri, United States
Tri-County Technical School
Eldon, MO
Accounting, Drafting, & Typing Certificate.
SKILLS
Correspondence Data Entry Filing Typing Invoices General Office Answering Phones Incoming Calls Payroll Telecommunications Networking T-Carrier T1 Technical Support Analog Accounting Peachtree Peachtree Accounting Tax Returns Drafting Quickbooks Horizontal Inventory Shipping Leadership Skills Stacker
CERTIFICATIONS
Accounting, Drafting, & Typing Certificate
Typing Certificate
LANGUAGES
English - Intermediate
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