Customer Service Representative
Resume:
Felice Brim
Reidsville, NC ****0
**********@*****.***
Unit A
Work Experience
Family Care Aide
Aging Disability and Transit Services - Reidsville, NC November 2009 to December 2014
I took care of my handicapped mother. I had to bathe her, dress her, help her use the bathroom. Cook her 3 meals daily. I also accompanied her to her doctor's appointments and provided companionship. Customer Service Representative
Citi Call Center
October 2008 to August 2009
I answered inbound phone calls from customers in regards to their credit card accounts. Explained charges to them and helped settle disputes. I also provided credit limit increases and offered other products that the company offered.
Education
Diploma in General Studies
Rockingham County High School - Wentworth, NC
August 1980 to June 1985
Diploma in General Studies
Rockingham County High School - Wentworth, NC
Skills
45 wpm (4 years), Customer Service (5 years), General Customer Service (5 years), RECEPTIONIST (1 year), RETAIL SALES (Less than 1 year)
Additional Information
Skills
45 wpm typing skills, Microsoft Office, Microsoft Windows, Microsoft Word General, and Customer Service (6 years).
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