Support Representative General Manager
Resume:
Daniel Leija
San Antonio, Texas 78259
Mobile: 210-***-****
Email: *************@*****.***
PROFESSIONAL EXPERIENCE
**/**** - **/****. *** Bank San Antonio, TX
Customer Service and Support Representative
Responsibilities
●Answer customer questions about basic banking services, such as account balances and interest rates and fees. Close accounts. File unauthorized transaction disputes. Prepare and submit customer complaints.
●Help customers protect their accounts by reviewing suspicious activity and submit security incident reports. Reverse transactions and stop and reissue compromised debit cards. Online bill pay stop check payment request. Submit overdraft fee reversal request. Internal fund transfers. Set-up overdraft protection/coverage.
09/2016 - 03/2020 Kumori Sushi SanAntonio, TX
General Manager
Annual Sales Volume: $2.9 Million - $3.1 Million
●Hired in as General Manager
Responsibilities
●Approve schedules to Budgets, hire, train and develop about 35 Hourly Employees
●Local Store Marketing, Catering Sales, FOH Development Plans, I-9 Compliance
●P&L Reconciliation, Weekly Inventory, Ordering Par Levels, Sanitation Audits
Accomplishments
●Reduced the hourly employee turnover by 20% year over year in 2019 – brand compliant with new hire training, testing and certification, cross-training, creation of a culture where staffing levels are correct, servers have proper sections
●Grew Sales by 8.0% year over year – negotiated with and signed 3rd party vendors for delivery making sure cold food cold and hot food delivered hot, local store marketing for community involvement
(Reason for Looking: Looking for a better opportunity for growth, company not growing)
05/2014-08/2016 Wing Daddy’s Sauce House San Antonio, TX
General Manager
Annual Sales Volume: $2.4 Million
Progression:
●Hired as Assistant Manager. Promoted to General Manager in 2014 right out of training
●Took over struggling location with an average of 20-minute ticket times, reduced to between 12 and 14 minutes to meet Brand target – proper cross-training in BOH for efficiency, proper scheduling to peak business flow per meal periods, addition of trained expeditor during busy times.
●Scheduling and testing of all new hire FOH employees – certification on menu and bar drinks
(Reason for Leaving: Recruited by Kumori for General Manager position)
02/2009-04/2014 Perico’s Mexican Cuisine San Antonio, TX
Dining Room Manager
Annual Sales Volume: $4.6 Million
●Grew Catering sales by 15% year over year – community participation, catering marketing programs
●Reduced LBW to fall 2.0% under budget – proper bartender training and pour testing, jiggers, reduced inventory
●Coached and developed 2 hourly employees into the Catering Supervisor program to help build sales
●Part of new store opening team – trained and certified hourly employees and management
(Reason for Leaving: Recruited by Wing Daddy’s for General Manager path out of training)
EDUCATION
Diploma John Jay High School San Antonio, TX
Associate Degree San Antonio College San Antonio, TX
Bilingual Spanish
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