Center Representative Audio Engineer
Resume:
Devon Eure Jr.
PROFILE
A motivated hard-worker who’s gained supervisory experience and knowledge in several different markets. I have over four years of Information Technology experience, three years customer service, five years in the advertisement field, and four years landscaping experience. I served in the United States Navy and worked in Aviation Administration. I’ve always been dedicated to making sure the task-at-hand is completed and the consumer of that task is satisfied with the finished product. I am a veteran who has experience in dealing with pressure filled, stressful situations. Cultured, I have traveled to different countries during my time served. Having worked side by side and interacted with many different demographics and walks of life I’ve gained an understanding of the differences in people, and experiences which I utilize as a strength at work. Professional Experience
Case Investigator- 10/2021 to 02/2022 – PGC Staffing Solutions Act as primary point person to call people with a positive diagnostic test for COVID-19, provide support and gather information, including information about the disease.
Triage and coordinate next steps for isolation for cases and quarantine for individuals the person has been in contact with.
Communicate with cases in a professional and empathetic manner. Collect and record information on symptoms into the CalConnect System. Coordinate tracking efforts with local health authority and refer high-level cases( (ie. homeless individuals) to local resources to ensure self- isolation is possible.
Oversee quality control of data collection and data reporting. Make informed, educated decision on case management based on interview guidelines.
NYS Contact Tracer Jan 2021-Oct.
2021
Working in collaboration with the DOH, made calls to individuals whom were in risk of coming in contact with the virus COVID-19. Adhered to daily guideline changes throughout the counties, went through trainings from the DOH. ACO IT OOS- U.S. Census Feb 2020-Nov 2020
Perform troubleshooting steps for reported incidents (login support and hardware support)
Submit and modify incident tickets in Decennial Remedy Submit/modify service requests (entrance tickets, software request) in Decennial Remedy
Provides hardware maintenance and support as directed Manage incident and service request ticket queues
Coordinates property assets of office equipment and mobile devices Approve time and expense
*****.******@*****.***
1389 Ridge Road Apt. 476
Rockwall, TX 75087
ACO IT Clerk- U.S. Census Feb 2020-Feb 2020
Receive IT support calls from field and office staff Submit and modify incident tickets in Decennial Remedy Perform Troubleshooting steps for reported incidents (login support and mobile device support)
Submit/modify service request (entrance tickets, software request) in Decennial Remedy
GUMBO Landscaping; Syracuse, N.Y. 2017 - 2021
Managed daily operations of landscaping company. Provided leadership and supervised four associates with weed whacking, hedge trimming, small tree removal, moderate garden experience on residential and commercial. Solutions Specialist, Mobile link Cricket; Syracuse, N.Y. 2015
- 2016
Managed daily operations of Solution Specialist tasked with being knowledgable in minor phone software repair, in the devices abilities, and placing the consumer in the device that was more suited to their needs. Provided floor sales leadership and supervised eight associates. Rapidly promoted from sales associate position to Solution Specialist.
Model/Actor, AMS/MODELS; Syracuse, N.Y.
2015 - 2022
Highly-motivated actor possessing advanced knowledge from Agencies such as AMS Models and Talent, Albany Talent, Two Sues Casting, and having varied experience in media plays – Theaters, TV, Movies and Commercial Advertisements.
Communication Service for Deaf Relay Syracuse, NY
2014-2015
Call center representative- relayed conversations for the deaf and hard of hearing. Typed 65-70 WPM. Became knowledgeable in novice American Sign Language
Medical Answering Service Syracuse, NY
2013 - 2014
Call Center representative processed over 80-100 calls a day. Helping clients get to their appointments, and set Medicaid appointments. United States Navy Veteran
2006 - 2010
Aviation maintenance administration- Performed duties as leading VIDS Clerk for Maintenance Control. Supported detachments as an onshore Aviation Maintenance Administrationman. Directly contributed to multiple AMI Inspections resulting in zero discrepancies on all programs. Night Check Supervisor Lead VIDS Clerk a member of Maintenance Control in support of Operation Enduring Freedom while embarked on the USS Ronald Regan. Managed 10 F/A-18C Aircraft, and 20 F404-GE-400 Logbooks in direct support of Operation Enduring Freedom. SKILLS HIGHLIGHTS
A self-starter and quick learner. Versatile skill set with experience in customer service, sales, written and oral communication. I received multiple awards for excellence in customer service and mediated between employees. I consider myself a jack-of-all-trades. I type over 65 wpm. I’ve mentored as a volunteer at Delaware Elementary School. I am a professional Model, an Audio Engineer, a Technical support guru, a Landscaper, and a Cellphone specialists. Cheraw High School
2002 – 2006
High School Diploma
Full Sail University
2017 - 2019
Bachelor’s Degree in Audio Production
References
Danielle Faulkner -315-***-****
Emanuel Snipes- 315-***-****
Sean Jackson 254-***-****
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