Operations Associate Claims

Marilyn K. Van Winkle

SUMMARY

Resourceful and self-confident; a highly reliable self-starter who is detail oriented. A quick learner and organized for high productivity. Strong leadership ability works well individually and as a team member.

EXPERIENCE

1995 to 2022 M & R Property

Property Manager

I manage rental properties for out-of- town owners.

I collect rents, pay bills, send reports and monies to owners. Hire contractors and make sure units are ready to rent.

I advertise, show, prepare leases and rent units as necessary.

2008 to December 2019 Farmers Insurance Olathe, Kansas

Claims Associate

Daily responsibilities include handling in a professional manner phone calls, and emails from insureds and agents.

Order supplies and pay all bills for the department.

Schedule appointments for adjusters.

Assist Claims Representative to get claims handled and closed in a timely manner.

2006 to 2008 Farmers Insurance

Operations Associate Olathe, Kansas

Daily responsibilities include sorting and handling the incoming mail.

Efficiently handled the requests submitted by both the policy holders and agents.

1989 to 2006 Central Baptist Theological Seminary Kansas City, Kansas

Circulation Supervisor, Library (September 2003 - February 2006)

Daily responsibilities include supervising library staff, preparing timecards and schedules, assigning work, and facilitating communication with the Librarian.

Created a more efficient customer service experience by creating a second check out station; organizing the library space to be well organized and attractive, created a user-friendly environment, developed an online book sale program to increase library profits and reduce overstock; reorganized and created a tracking system for budget expenditures; facilitated the scheduling of classrooms and meeting rooms at the seminary.

Administrative Assistant, Enrollment Services (July1989 to September 2003)

Daily responsibilities include general office, answering multi-line phone, opening, and distributing mail, logging in materials received, and answering questions about application process.

Generating letters, seminary brochures and school application packets in response to requests by phone, mail, email, and personal referrals.

Created a computer-based system to manage contact with prospective students from initial information request, application completion and student enrollment.

Planning events for enrollment services and other campus-wide events, including registration, preparation of materials, planning meals/receptions and providing hospitality.

Overseeing the application process of international students to adhere to the United States and State of Kansas government instituted tracking system and ensuring international student compliance with said government regulations.

SKILLS

Experience with MS-DOS, Windows X-P and Windows 2000. Applications include Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Access, Microsoft Publisher, ServicePower and Heart claims applications, and several in house databases. Able to operate common office equipment including facsimile and copy machines, postage machines, scanners, and multiple line phone systems.

1843 S. 105th Terr. Edwardsville, KS 66111

Phone: 913-***-**** Email: ************@*****.***

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