Customer Service Operations Manager
Resume:
CLAUDIA ANDRADE NEGRETE
***** ***** *** ***** #***, TAMPA, FLORIDA 33647
PHONE E-MAIL
813-***-**** **********@*****.***
EDUCATION Bachelor of Arts in International Business University of South Florida GPA 3.38/4.0
Associates of Arts in Business Management
Sinclair Community College GPA 3.20/4.0
AREAS OF SPECIALIZATION Fluent in Spanish and English Always professional and organized in the workplace Hardworking and dedicated employee
High degree of proactive “hands-on” thinking and acting Ability to deal with ambiguity and stress
Creative and enterprising
Focused, self-motivated, and an independent thinker Work well independently and as part of a team
Confident customer-centric approach and service orientation Ability to self-organize multiple tasks well, effective at multitasking Ability to complete them on time with a clear focus COMPUTER SKILLS Word, Excel, Power Point, Outlook, Teams, Zoom EXPERIENCE Operations Manager
Sunshine Tours Company, Cozumel, Mexico (09/2006 - 07/2008)
● Managed and improved existing operations by increasing productivity and budgeting internal costs
● Prepared payroll and work schedules for staff
● Supervised production of marketing materials, brochure, video development
● Developed new projects from cost analysis to projected revenue
● Supervised all outdoor cruise tour operations in the ports, beaches and parks
● Managed emergency medical accidents and negotiated lawsuits
● Increased company revenue through shore excursion sales
● Prepared presentations for Royal Caribbean, Carnival Cruise Line, Norwegian Cruise and Princess Cruise Line directors.
● Prepared and reported monthly profit/loss statements
● Attended major cruise conferences to maximize customer service
● Motivated cohesive teamwork to increase productivity through clear direction REFERENCES
Ash Mansour
Project Manager
AMerritt, Inc.
3010 W. Azeele Street, Suite 150
Tampa, Florida 33609-3576
***@***********.***
M. Mahdi Mansour
Vice President, Managing Principal
Leo A Daly PLANNING ARCHITECTURE ENGINEERING INTERIORS Das Tower, Office 603, Sultan Bin Zayed Street, Khalidiya PO Box 37184, Abu Dhabi, United Arab Emirates
+971-**-***-**** (UAE) 813-***-**** (USA) 813-***-**** (USA) ********@********.*** leoadaly.com
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